At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The purpose of this role is to connect with a high volume of new and existing ANZ customers to identify lending opportunities and provide working capital solutions to help start, run and grow their business. Role Type: Secondment (12 Months)
Role Location: 83 Pirie Street, Adelaide SA 5000
Work Hours: Full Time (40 Hours/week)
What will your day look like?
As a Customer Engagement Specialist you will be accountable for:
- Actively pursuing existing small business customer leads
- Providing high quality customer service and solutioning to a wide portfolio of small business customers
- Applying a broad understanding of product application
- Building and maintaining a strong internal network
- Meeting and exceeding performance targets
- Outbound leads-based calling to existing and current small business customers
- Referrals to specialist teams
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Business Development:
The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Business Analysis: Translating business requirements into solutions by understanding needs, feasibility and impact.
- Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.