Company Description TMGM is a global online trading platform headquartered in Sydney, established in 2013 and recognized as Chelsea FC’s Official Regional Online Forex and Trading Partner in the Asia Pacific region. The company empowers investors to manage diverse portfolios across Forex, Shares, Precious Metals, Energies, Indices, and Futures through a sophisticated CFD trading platform.

TMGM focuses on advanced technology, strong client support, and an innovative structure that enables traders to make informed decisions while operational complexities are handled by the platform. With over 500 team members across three continents, TMGM offers an environment where skills are valued, careers are developed, and future growth is encouraged.

Role Description The Customer Relations Specialist is a part-time, on-site role based in Sydney, NSW. This role is responsible for responding to customer inquiries, resolving issues efficiently, and providing clear information about TMGM’s products and services across multiple channels (phone, email, chat, and in person).

The specialist maintains accurate records of customer interactions, follows up on open cases, and collaborates with internal teams to ensure timely solutions and consistent service quality.



Daily responsibilities include supporting customer onboarding, monitoring satisfaction, identifying opportunities to improve processes, and contributing to customer retention initiatives by building trusted, professional relationships. The role also involves adhering to compliance and company policies while representing TMGM’s brand and values in every interaction.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries and issues professionally.
- Experience with Customer Satisfaction and Customer Retention, focusing on building long-term relationships and enhancing client loyalty.
- Excellent Communication skills, including clear verbal and written communication, active listening, and a customer-centric approach.
- Previous experience in financial services, trading, or a related industry is beneficial.
- Ability to work on-site in Sydney, NSW, manage part time hours reliably, and collaborate within a diverse, global team.
- Strong problem-solving, time management, and organizational skills, with attention to detail in documentation and follow-up.
- Mandarin speaking is required.

📌 Customer Relations Specialist | Mandarin Speaking (Sydney)
🏢 TMGM
📍 Sydney