About us

LEON CYCLE is the retail arm of the LEISGER Cycle Group, makers of premium electric bikes under the brand names NCM and LEISGER, and of electric bike components under Das-Kit and DeHawk. The LEISGER Cycle Group set up its online retail business in 2014 in Germany and has been rapidly growing its market share across Europe ever since.

We are now confidently expanding into the Australian and New Zealand markets, and we're looking for a passionate, service-driven Customer Service Representative to help us deliver an outstanding experience to our customers and dealer partners.

Our team is diverse, global and well-connected, offering all employees genuine growth opportunities and the support they need to succeed. Every member of our sales and technical staff is highly trained with hands-on experience with electric bicycles, so whether a customer needs an electric mountain, trekking or city bike, our team can guide them to the right model.

LEON CYCLE: Your e-bike specialist

About the role

This is a wide-ranging, hands-on role covering both B2C and B2B customer service across Australia and New Zealand, plus in-showroom sales and minor bike repairs. You'll be the first point of contact for individual customers and dealer partners alike, helping resolve queries, process orders and keep our customers on the road.

Key Responsibilities

B2C Support

- Respond to customer inquiries regarding ebike orders
- Assist customers with online purchases, product inquiries, promotions, returns, exchanges, replacements and complaints
- Ensure prompt and proper resolution of queries,



escalating where needed according to defined procedures
- Build and develop strong, lasting customer relationships

B2B Support (Dealers across Australia and New Zealand)

- Assist with dealer order processing
- Advise dealers on stock availability
- Handle RMA and warranty claims

Showroom and Technical

- Support showroom sales and assist walk-in customers
- Carry out minor bike repairs and adjustments as needed

General

- Document customer problems and maintain the system databases and software.
- Communicate with co-workers and customers daily via phone and email
- Research root causes of recurring issues and help devise action plans to resolve them
- Identify opportunities for cost savings, process improvements and customer engagement
- Maintain up-to-date product and service knowledge for problem resolution and customer inquiries
- Collaborate with key stakeholders and teams to stay current on new products, services and policies

What We're Looking For

- 3+ years of customer service experience
- Strong phone manner and verbal and written communication skills
- Good computer skills and comfort working within a database or CRM
- Strong analytical and problem-solving ability
- Self-disciplined, perceptive and proactive, with a friendly "can do" attitude
- Undergraduate degree preferred
- Experience in the ebike, bicycle or motorbike industry highly regarded
- Above all, really strong customer service skills are essential

What's on Offer

- Competitive salary
- Employee discounts on our ebike range
- A supportive, friendly team culture within a fast-growing global company

📌 Customer Service and Sales RepresentativeB &C) – Melbourne (Laverton North)
🏢 Leon Cycle
📍 Laverton North