Job Description

Overview

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Our client is a leading name in the beauty and skincare industry, supplying premium products to clinics across Australia and New Zealand. This is a leadership role within a customer-centric business with strong growth ahead.

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The Role

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In this hands-on leadership position, you'll guide a close-knit customer service team. You'll run regular check-ins, manage workflow and partner expectations, and act as the link across broader business operations. Coaching and mentoring your team will be central, fostering a culture where staff feel empowered, supported, and set up for success.

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You'll also act as the first point of contact for client escalations, so a calm, empathetic and solutions-focused approach is key. Collaboration will be critical as you work closely with senior stakeholders, while also identifying opportunities for process improvement and greater efficiency.

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About You

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- A strong, empathetic leader who can motivate and inspire teams
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- Skilled at stakeholder management and problem-solving
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- Experience creating processes,



training and measuring customer satisfaction
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- Technically savvy (HubSpot, Zendesk, Intercom experience highly regarded)
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- Background in beauty, skincare, e-commerce or retail an advantage
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Benefits & Culture

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- Competitive salary of A$95,000–A$105,000 + Super + 10% annual performance bonus
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- Quarterly skincare allowance & generous staff product benefits
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- Hybrid working (1 day from home per week) with parking available onsite
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- Team-oriented, social workplace with regular company events
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- Ongoing training & development opportunities
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- St Leonards location, close to public transport
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If you're looking for a leadership role where you can combine people management with a genuine passion for customer experience, we'd love to hear from you.

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Apply now or contact Stephanie at [email protected]

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Pay

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Base pay range: A$95,000.00/yr - A$105,000.00/yr

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📌 Customer Service Manager (New South Wales)
🏢 Smaart Recruitment
📍 New South Wales