Job Description

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- Providing Level 1 and Level 2 technical support for desktops, laptops, mobile devices, peripherals and workplace technologies
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- Delivering onsite and remote support while meeting agreed service levels and customer expectations
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- Managing incidents, requests and service activities through ServiceNow
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- Administering Microsoft 365 environments and supporting user access, accounts and workplace productivity services
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- Supporting Microsoft Intune-managed devices, application deployments, compliance policies and endpoint management
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- Troubleshooting and supporting Windows 11 endpoint environments
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- Assisting with Entra ID (Azure AD) user and device management activities
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- Managing device deployment, asset lifecycle and hardware replacement activities
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- Building strong relationships with customer stakeholders and end users
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- Identifying service improvement opportunities and contributing to continuous improvement initiatives
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Requirements

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- Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
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- Strong Microsoft 365 administration and user support experience
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- Hands-on experience with Microsoft Intune endpoint management and up-to-date device management practices
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- Strong Windows 11 troubleshooting and support skills
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- Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
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- Experience supporting endpoint security, compliance and device management policies
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- ServiceNow or similar ITSM platform experience
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- Excellent customer service,



communication and stakeholder engagement skills
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- Experience supporting enterprise end-user environments
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- ITIL Foundation, Microsoft certifications or Managed Services experience will be highly regarded
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- Ability to obtain and maintain an Australian Government NV1 Security Clearance is advantageous
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Core Competencies

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Demonstrates expertise in providing Level 1 and Level 2 technical support, particularly in Microsoft 365 administration, Windows 11 troubleshooting, and Microsoft Intune endpoint management. Strong focus on customer service, incident management, and continuous improvement in IT support environments.

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Highest-signal resume keywords

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- Level 1 And Level 2 IT Support
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- Microsoft 365 Administration
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- Microsoft Intune Endpoint Management
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- Windows 11 Troubleshooting
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- ServiceNow Experience
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ATS Optimization Keywords

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Hard Skills

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- Technical Support
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- Incident Management
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- User Support
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- Endpoint Management
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- Device Management
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- Troubleshooting
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- Compliance Policies
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- Asset Lifecycle Management
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- Hardware Replacement
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- Service Improvement
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Soft Skills

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- Customer Service
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- Communication
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- Stakeholder Engagement
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Certifications & Qualifications

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- ITIL Foundation
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- Microsoft Certifications
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Industry Keywords

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- Managed Services
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- Endpoint Security
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- Identity Management
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- Corporate IT Support
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- Continuous Improvement
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Tools & Technologies

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- Microsoft 365
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- Microsoft Intune
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- ServiceNow
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- Windows 11
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- Entra ID (Azure AD)
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📌 End User Services Engineer - Intune MDM, Kandji (Victoria)
🏢 Jobtailor
📍 Victoria