Job Description

Payroll & HR Administration, 3 Month Temporary Contract

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About the Role

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We are seeking an experienced HR Operations Advisor to provide temporary operational support within a busy HR team during a planned period of leave. This role is responsible for ensuring the continuity of critical HR operations supporting a large retail workforce, with a focus on payroll coordination, HR administration, HRIS support, and employee enquiries. Working closely with internal stakeholders and an offshore payroll team, you will play a key role in maintaining day-to-day HR service delivery while ensuring payroll processes and employee support activities continue without disruption.

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Key Responsibilities

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Retail HR Operations

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- Manage the Retail HR shared inbox, acting as the primary contact for employee and leader enquiries.
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- Triage and respond to HR and payroll-related enquiries in a timely manner.
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- Coordinate employment changes, employee variations and HR administration activities.
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- Support onboarding processes and employee lifecycle administration.
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- Escalate employee relations matters to the appropriate HR stakeholders.
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- Maintain service standards and response times across HR operations.
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Payroll Coordination

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- Act as the primary liaison between the Retail business and the offshore payroll team.
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- Investigate and resolve payroll enquiries and escalations.
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- Coordinate payroll corrections and adjustments.
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- Support weekly and fortnightly payroll processing activities and critical deadlines.
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- Resolve employee pay discrepancies and communicate outcomes to relevant stakeholders.
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- Facilitate effective communication between payroll, retail operations and employees.
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General HR Support

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- Respond to enquiries relating to Long Service Leave, employment conditions and service dates.
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- Provide guidance on Awards, policies and employment procedures.
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- Prepare and maintain employment documentation.
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- Support operational HR activities across the retail workforce.
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About You

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To be successful in this role, you will demonstrate:

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- Previous experience in HR Operations or HR Administration within a high-volume setting.
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- Strong understanding of payroll processes and employee lifecycle administration.
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- Experience working with HRIS platforms, ideally Dayforce.
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- Excellent organisational skills with the ability to manage multiple priorities.
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- Strong communication and stakeholder management skills.
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- High attention to detail and commitment to delivering excellent customer service.
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- Ability to work collaboratively across HR, Payroll and operational business teams.
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Contract Details

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This temporary assignment will run from August to November 2026 and includes three key phases:

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Training & Knowledge Transfer (Mid August - Early October)





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- Learn HR operational processes and procedures.
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- Gain familiarity with Dayforce transactions and payroll processes.
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- Receive training on shared HR inbox management.
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- Build relationships with key internal stakeholders and the offshore payroll team.
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Operational Coverage (Early October - Mid November)

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- Take ownership of the Retail HR shared inbox.
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- Act as the primary liaison with the offshore payroll team.
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- Coordinate payroll enquiries, issue resolution and HR administration.
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- Escalate complex matters where appropriate.
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Handover & Transition (Mid November - End November)

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- Complete a structured handover of outstanding work.
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- Support transition of payroll and HR activities back to the permanent team.
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- Ensure continuity for key stakeholders and completion of follow-up actions.
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EEO Statements

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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more

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📌 Payroll & HR Administration (Queensland)
🏢 Manpower Australia
📍 Queensland