Job Description

Rural Fibre Co exists to bring high speed fibre broadband to parts of Gippsland that are currently missing out.

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Join us in building a network for good; one that ensures regional Australia is not left behind in the digital future.

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We're looking for a skilled and practical In-Home Connection Specialist to join our growing field team.

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Your work ensures customers receive exceptional broadband from day one.

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This is a hands-on role for someone who takes pride in doing clean, high-quality work, enjoys customer interaction, and thrives in the field - rain, hail or shine.

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About the job

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Rural Fibre Co exists to bring high speed fibre broadband to parts of Gippsland that are currently missing out.

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Join us in building a network for good; one that ensures regional Australia is not left behind in the digital future.

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We're looking for a skilled and practical In-Home Connection Specialist to join our growing field team.

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Your work ensures customers receive exceptional broadband from day one.

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This is a hands-on role for someone who takes pride in doing clean, high-quality work, enjoys customer interaction, and thrives in the field - rain, hail or shine.

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Key Responsibilities

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- Install fibre optic services at customer homes and businesses, including external lead‐ins and internal wiring.
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- Mount and configure Optical Termination Devices (OTDs), power supplies, and customer interface devices.
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- Perform fibre fusion splicing, termination, and testing to meet strict technical standards.
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- Determine and execute the best cable path from pit to premises, minimising visual impact and disruption.
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- Perform site surveys, risk assessments, and job documentation before and after each install.
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- Coordinate and work closely with the Customer Network Delivery Technician to ensure the lead‐in conduit is installed and ready as part of your installation on the day.
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- Educate customers on their new service and ensure it's tested and working before leaving site.
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- Troubleshoot basic faults and escape issues where required.
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- Maintain a high standard of safety, tidiness, and professionalism at all times.
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- Use mobile apps and tools to manage jobs, complete forms, and capture installation data.
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Requirements

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- Experience with fibre optic installations, ideally in residential or SME environments (nbn, OptiComm, or private fibre networks).
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- Sound knowledge of fibre cabling practices including splicing, testing (OTDR, power meter), and fault diagnosis.
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- Confident working at heights (e.g. ladders, roof cavities) and in confined spaces (e.g. pits, underfloors).
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- Comfortable interacting with customers and explaining technical concepts simply.
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- Valid Australian driver's licence and clean driving record.
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- White Card (Construction Induction) and Working at Heights tickets required.
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- Strong attention to detail and pride in workmanship.
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- We actively encourage applications from people of all backgrounds, including those from underrepresented groups.
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We actively encourage applications from people of all backgrounds, including those from underrepresented groups.

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Desirable Attributes

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- ACMA Open Registration with relevant endorsements (Fibre, Structured Cabling) highly desirable.
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Why Join Us?

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- Competitive pay and opportunities for growth opportunities in a rapidly expanding infrastructure company.
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- Five weeks annual leave and 3 days community service leave.
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- Be part of a team delivering critical fibre broadband to rural communities, making a real impact on connectivity.
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- Hands‐on work in civil construction, installing telecom pits, operating light earthwork machinery, and maintaining high worksite standards.
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- Work in a fast‐paced, collaborative environment where problem‐solving and teamwork are valued.
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- Play a key role in building reliable infrastructure that supports businesses, families, and education in regional areas.
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📌 In-Home Connection Specialist (Morwell)
🏢 Rural Fibre
📍 Morwell