GEMA Group has been serving up exceptional hospitality and catering experiences since 1984, and our events calendar reads like a bucket list, from the Australian Open to the Formula One Grand Prix and Supercars. We're looking for an Event Operations Coordinator to help lead the charge on the ground, delivering seamless catering and event operations across our portfolio of major events.

About the role

This is a hands‑on leadership role for someone who thrives in the chaos of live events. You'll be at the heart of the action, coordinating setup, service, and pack‑down across multiple event sites, leading teams through fast‑paced, high‑pressure shifts, and making sure every guest experience (from general admission to corporate hospitality) hits the mark.

What you'll be doing

Directing setup, service, and logistics across event sites, from general public catering through to premium corporate hospitality

Solving problems on the fly, troubleshooting in real time to keep service running smoothly

Leading, motivating, and mentoring casual and permanent teams across different sites

Running pre‑shift briefings, allocating tasks, and making sure every team is set up to succeed

Being a senior point of contact for clients, suppliers and stakeholders on‑site, resolving issues with professionalism

Upholding GEMA's safety and compliance standards, including WHS, RSA, and food safety, across every event

Managing rostering to keep events resourced and on budget





Oversee logistical scheduling to keep event build on track

Operational leadership and Retail Bar Management

Reporting back to senior management on performance, standards, and opportunities to do things better

What you'll bring

Experience in a supervisory, Duty Manager, or Operations Coordinator role in hospitality, catering, or live events

Food Handlers' Certificate (mandatory)

Responsible Service of Alcohol (RSA) Certificate (mandatory)

White Card (mandatory)

Forklift license (preferred but not essential)

A proven ability to lead and inspire diverse teams under pressure

Robust written and verbal communication and conflict‑resolution skills

Serious multi‑tasking ability, you can manage competing priorities across large greenfield sites without missing a beat

Ability to work across teams in a fluid and fast paced environment.

Experience with Microsoft Office and sound IT knowledge is advantageous

A creative, adaptable mindset, you're always looking for a smarter way to do things

Flexibility to work evenings, weekends, and public holidays around the events calendar

Role based in Melbourne but must be able to travel to various event locations as required.

Why GEMA?

You'll be part of a family‑owned business with a genuine reputation for excellence, working across some of Australia's biggest and most iconic events. If you love the buzz of live events and want to lead teams that deliver at the highest level, we'd love to hear from you.

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📌 Event Operations Coordinator (Melbourne)
🏢 Gema Group
📍 Melbourne