Job Description

AI Enablement & Governance Manager - Agentic AI Melbourne | Hybrid | $170-200K

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Our client, a high-growth consumer financial platform, is moving to an AI-first operating model: AI agents absorbing routine work across Sales, Customer Service, Finance and Marketing, built by the business on a governed shared platform. A newly created AI function needs the person who makes that safe and real - equal parts enabler and guardrail.

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What you'll own

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Agent enablement and AI literacy

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- Day-to-day, hands-on support for business teams building and refining agents on contemporary platforms (Claude, Copilot Studio or similar) - you set the prompt and context engineering standards and lift the bar
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- Run workshops and enablement sessions, and build an AI Champions Network that turns pilots into everyday operating habits across non-technical teams
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Deployment oversight, adoption and cost

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- Monitor and govern production AI deployments in partnership with IT - usage, adoption and performance dashboards across the agent fleet
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- Own evaluation and monitoring mechanisms (LLM evaluation logs, systematic testing) and keep sharp commercial discipline on model and vendor costs
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Risk and standards governance

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- Own the practical AI risk controls: model bias, data privacy, prompt injection, human-in-the-loop checkpoints
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- Embed AI governance into existing ISO 27001, PCI DSS and Australian Privacy Principles frameworks - use-case intake, process alignment and documentation that stands up to audit
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What you'll bring

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- Hands-on experience building agents on at least one major platform (Claude, Copilot Studio, LangChain or similar)
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- A track record supporting production AI deployments and monitoring usage and adoption
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- Dashboarding and analytics strength with working code (Python or SQL)
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- Experience implementing risk monitoring or evaluation for AI/LLM solutions
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- Familiarity with AI governance and compliance frameworks in regulated environments
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- The stakeholder skills to sit between business teams, IT and risk without losing any of them
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Nice to have

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- Anthropic, Microsooft, Azure or OpenAI credentials; AI governance certifications (ISO 42001, IAPP AIGP)
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- Degree in engineering, computer science or similar
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Full Australian working rights required.

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