- Manage Medicare claiming via Services Australia portal, including current client setups, movements, and supplements
- Prepare and upload claim files and complete refund reviews within required timeframes
- Monitor and process budget adjustments and review travel cost fees
- Liaise with Medicare to resolve anomalies and claim rejection
Billing Operations & Financial Administration
- Prepare and issue invoices and statements for private and brokerage clients
- Maintain accurate client records and cost allocations in AlayaCare
- Process termination refunds and exit payments in line with legislation
- Coordinate annual fee updates and support system changes
Compliance & Confidentiality
- Maintain strict confidentiality and adhere to internal controls
- Support compliance with Aged Care Act, Support at Home reforms, and SCC standards
- Conduct internal checks to identify and correct errors
- Assist with audits and elevate risks promptly
Customer Engagement & Issue Resolution
- Respond to client and representative enquiries with empathy and clarity
- Support Service Advisors with budgeting and fee explanations
- Participate in debtor meetings and follow up on overdue accounts
- Provide specialist advice to staff during process changes
#J-18808-Ljbffr
📌 Home Care Billing and Claims Officer (New South Wales)
🏢 Southern Cross Care (NSW & ACT)
📍 New South Wales
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