Job Description

Outdoor Living Direct is a evolving business passionate about helping customers create beautiful outdoor spaces. We're looking for an organised, proactive and customer-focused Operations Coordinator to become an integral part of our Operations team.

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Reporting directly to the General Manager of Operations, you'll coordinate everything from customer orders and warranty claims through to inventory, logistics, marketplaces and supplier communication. This is a varied role that offers plenty of opportunity to learn, take ownership and contribute to improving the way we operate.

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If you enjoy solving problems, working with people and keeping things running smoothly, we'd love to hear from you.

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Outdoor Living Direct is a evolving business passionate about helping customers create beautiful outdoor spaces. We're looking for an organised, proactive and customer-focused Operations Coordinator to become an integral part of our Operations team.

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Reporting directly to the General Manager of Operations, you'll coordinate everything from customer orders and warranty claims through to inventory, logistics, marketplaces and supplier communication. This is a varied role that offers plenty of opportunity to learn, take ownership and contribute to improving the way we operate.

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If you enjoy solving problems, working with people and keeping things running smoothly, we'd love to hear from you.

What you'll be doing Customer Experience & After Salesn

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- Manage warranty claims from enquiry through to resolution.
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- Provide outstanding customer service via email
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- Resolve customer enquiries professionally while achieving the best outcome for both the customer and the business.
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- The position is a 28 hours a week Monday to Thursday with some flexibility for the right candidate.
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Operations & Logisticsnn
- Monitor outstanding orders and proactively resolve delays.
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- Liaise daily with warehouses, freight providers, suppliers and internal teams.
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- Coordinate freight bookings and deliveries.
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- Process stock transfers and inventory adjustments.
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- Support purchasing and supplier communications.
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Inventory & Systemsnn
- Maintain accurate inventory across business systems.
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- Assist with operational reporting and data accuracy.
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- Support continual improvement of operational processes and documentation.
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Marketplace & eCommercenn
- Monitor stock availability and inventory accuracy across multiple sales channels.
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- Coordinate marketplace order fulfilment.
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- Work with internal teams to ensure product information remains accurate and up to date.
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Business Supportnn
- Provide day-to-day support to the General Manager of Operations.
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- Assist with operational projects as the business grows.
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- Identify opportunities to improve workflows and increase efficiency.
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- Build strong relationships across all departments.
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About Youn

You'll thrive in this role if you're naturally organised, enjoy multitasking and take pride in delivering exceptional customer service.

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Ideally you'll have:

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- Experience in an operations, administration, customer service or logistics role.
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- Excellent written and verbal communication skills.
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- Strong organisational skills and exceptional attention to detail.
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- The ability to prioritise competing tasks in a fast-paced environment.
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- A proactive approach to problem solving.
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- Confidence using Microsoft Excel and business systems.
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- Experience with Retail Express or similar ERP/POS systems (highly regarded).
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- Experience with Shopify or Mirakl platforms (highly regarded)
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- Experience within retail, furniture, logistics or eCommerce (desirable but not essential).
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Why Join Us?nn
- Work in a collaborative team where your ideas are valued.
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- Diverse role with genuine variety and responsibility.
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- Prospect to grow your skills across operations, logistics and eCommerce.
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- Convenient Cheltenham location with onsite parking.
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📌 Operations Coordinator (City of Kingston)
🏢 Outdoor Living Direct
📍 City of Kingston