- Hybrid working environment
- 15% superannuation
- 5 weeks annual leave

About Us At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

About The Role

Our Contact Centre team at CareSuper is growing!

As a Customer Service Officer, you'll support our members, employers, and third parties across phone, email, and chat. You'll play a key role in delivering a genuine and empathetic service experience — taking ownership of each enquiry and seeing it through to resolution.

This is a fast-paced, structured, and highly supportive environment, where quality, accuracy, and member experience really matter. You'll be handling a mix of everyday enquiries through to more complex and sometimes sensitive situations, helping members navigate their super with clarity and confidence.

Our Contact Centre operates Monday to Friday, with a rotating roster spanning across the hours of 8am - 7pm.

We offer a hybrid way of working, with time in the office to connect with your team, collaborate, and support your learning and development.

This is a great opportunity for someone looking to start or build their career in superannuation or financial services, with ongoing training and exposure to a wide range of member scenarios.

What You Will Do

- Support members, employers and third parties across phone and chat channels
- Take ownership of enquiries and see them through to first contact resolution
- Educating our members by providing clear and accurate information so they can make informed decisions about their super




- Handle both straightforward and more complex or sensitive enquiries
- Make outbound calls to follow up, engage members, and support business activities
- Work to performance metrics including quality, resolution, and productivity
- Contribute to a positive team environment and continuously look for ways to improve

What we're looking for We're on the lookout for passionate individuals who embody our values. We're looking for people with experience in a customer-facing role who thrive in a fast-paced, structured setting. You'll bring strong communication skills, attention to detail, and the ability to manage multiple interactions while maintaining a high standard of service. You'll Thrive In This Role If You Have

- Experience in a customer-facing role, superannuation and financial services will be an advantage
- Strong communication skills, both written and verbal
- Ability to build rapport quickly and manage conversations through to resolution
- Proven ability to actively listen, ask questions, and understand customer needs
- Resilience and confidence to handle challenging or sensitive situations with empathy
- Ability to work in a fast-paced, structured workplace with competing priorities
- Strong attention to detail and commitment to accuracy
- Comfortable working across multiple channels (phone, chat and email)
- Ability to manage conflict, navigate complaints, and maintain professionalism
- Adaptable and open to change, feedback,



and continuous improvement
- Comfortable working within a regulated environment and keeping up to date with requirements
- RG146 certification (or willingness to obtain) - this is part of our induction training
- Reliable and able to work to a roster, including set shifts and break times

Why CareSuper? We're not just another super fund. We're a values-driven organisation that puts people first—our members and our team. Here's What You Can Look Forward To

- Hybrid and flexible work environment
- 3% Superannuation Guarantee (SG) above industry minimum
- Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
- 5 weeks of annual leave
- 18 weeks of parental leave for all eligible employees
- Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
- Professional Development
- Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

Ready to apply? We'd love to hear from you! Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right people. What happens next?

Need support during the application or interview process? We're here to help. Just reach out to your talent partner and let us know how we can make the process work for you.

We're committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.

At CareSuper, we know that diverse perspectives make us stronger. We're proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.

📌 Customer Service Officer (Tasmania)
🏢 CareSuper
📍 Tasmania