Looking to utilise your customer-focused skills in a truly rewarding office-based role?
We are seeking a highly driven and customer-focused individual to join our MyTrust team in the role of Customer Service Officer. In this role, you will bring exceptional person-centred skills as the first point of contact for our customers and a gateway to participants in achieving their goals.
The role will be a 12-month maximum term contract working full-time, Monday to Friday within our Head Office located in Coniston. You will join a agile and friendly team of professionals and work collaboratively with operational leaders to provide exceptional service to our customers.
As a team member within the MyTrust team you will:
- Engage with participants to establish their NDIS plans with The Disability Trust’s services.
- Liaise with stakeholders with regard to rostering and budgeting.
- Interpret legal documentation and reports to maximise client plans.
- Review and update information and provision of supporting documentation.
- Manage administrative aspects of the NDIS participant relationship.
The annual salary for this role is between $80,000 and $85,700 (plus superannuation) dependent upon relevant experience and qualification.
About you
- Experience in a similar role within the Community Services or relevant industry, working within a large team.
- Exceptional customer service and communication skills with a positive, empathetic and professional attitude.
- Solid analytical, financial and process-oriented skills with the ability to work in a fast-paced environment.
- Excellent problem-solving skills with the ability to effectively manage client enquiries.
- Ability to work collaboratively as part of a team and liaise with operational leaders and support services.
- Understanding and knowledge of NDIS funding requirements is desired, but not essential.
What we will offer you At The Disability Trust, we are person-centred and people focused, heart is at the core of what we do. We recognise and value the input of our employees and provide a range of benefits including:
- An extra week of leave: 5 week’s annual leave per annum.
- Salary packaging: Attractive non-for-profit salary packaging options (around $15k in tax-free earning potential).
- Flexible leave: Options for flexible public holiday leave for days of cultural and/or religious significance.
- Professional development: Ongoing training and professional development opportunities to help you create a rewarding career pathway with The Disability Trust.
- Great workplace culture: Be part of a team that is not only high-performing, but friendly, professional and inclusive.
Our organisation was awarded Australian HR Awards ‘Employer of Choice’ in the non-for-profit and public sector category in 2019, 2020 and 2024, and finalists in 2021, 2022, 2023 and 2026. – a true testament to our people strategy and investment in our workforce. Interested? Apply Now
If this opportunity sounds like the perfect career move and you are looking to make a real difference in a truly rewarding role, we would love to hear from you!
Please complete your application below and attach an updated resume and cover letter outlining how your experience and skills match the criteria above.
To discuss this opportunity further, please contact our Customer Engagement Manager MyTrust, Rebecca Haskas via
[email protected].
Applications close 5.00pm, Thursday 3 September 2026. Shortlisted candidates may be contacted as applications are received.
📌 Customer Service Officer (Coniston)
🏢 The Disability Trust
📍 Coniston