Be part of a major project across Sydney A number of exciting opportunities have arisen to join a dynamic frontline team supporting a major upcoming Government customer service projects & events across Sydney.

McArthur is seeking a large team of Customer Service Officers, along with experienced Team Leaders, to assist with the delivery of various high-profile projects & events.

Working at busy public locations, you will be one of the first points of contact for customers - providing information, assisting with directions and wayfinding, supporting customer flow and helping create a safe, organised and positive experience.

This is a great prospect for people who enjoy working with the public, thrive in busy environments and want to be involved in a significant Sydney projects.

The role

Depending on your allocated location and shift, your responsibilities may include:

- Welcoming and assisting customers
- Providing transparent and accurate information
- Assisting with directions and wayfinding
- Supporting the orderly movement and flow of customers
- Monitoring customer volumes and identifying areas requiring additional support
- Responding calmly and professionally to customer questions
- Escalating operational or customer issues to Team Leaders and Supervisors
- Following project procedures, safety requirements and operational instructions
- Attending project training and regular briefings
- Keeping up to date with operational changes throughout the project
- Working collaboratively as part of a large frontline team

About you We are looking for people who are proactive, reliable, approachable and confident dealing with the public.

You will ideally have

- Strong face-to-face customer service skills
- Excellent verbal communication skills
- A friendly, professional and positive manner
- The confidence to approach and assist customers
- The ability to remain calm and composed in busy environments




- Good situational awareness and the ability to follow instructions
- A strong commitment to punctuality and reliability
- The flexibility to work across different locations and shift times
- The ability to work effectively as part of a structured operational team

Experience within customer service, events, hospitality, tourism, transport, retail, aviation, venues, concierge or other public-facing environments would be highly regarded. Additional language skills are also highly regarded as the project will support customers from Sydney's diverse communities.

These are casual project-based opportunities, with varying levels of work available depending on project requirements.

The project is expected to involve a combination of:

- Mainly weekday and occasional weekend work
- Morning, daytime and evening shifts
- Multiple Sydney locations
- Periods of increased work during key operational stages

Candidates with strong availability and flexibility will be highly regarded. Project-specific training and operational briefings will be provided prior to deployment.

Why join the project?

This is an opportunity to:

- Be part of large and professionally managed Government projects & events
- Work alongside an experienced customer service and project operations team
- Gain experience supporting major Sydney events & operation
- Work across a variety of locations and shifts
- Build experience in large-scale customer service, marshalling and event-style operations

If you enjoy dealing with people, can think on your feet and take pride in providing excellent customer service, we would like to hear from you. Apply now with your current resume and details of your general availability.

Due to the confidential nature of the project, further project information will be provided to shortlisted candidates at the appropriate stage of the recruitment process.

Please contact Andrew on [0404 100 506](tel:0404 100 506) or [email protected] if you have any further questions.

📌 Customer Service Officers - Major Government Projects & Events (Sydney)
🏢 Mcarthur
📍 Sydney