? We’re Hiring: Customer Success Consultant (Entry / Junior Level)

? Position: Customer Success Consultant

? Employment Type: Full time

? Career Level: Entry / Junior

? About the Role

We’re looking for an empathetic, proactive, and solution-oriented Customer Success Consultant to help customers achieve their goals and get the most value from our products and services. You’ll build trusted relationships, guide customers through their journey, and work with internal teams to deliver an exceptional customer experience.

? Key Responsibilities

- Build and maintain positive relationships with customers.
- Guide new customers through onboarding and product adoption.
- Understand customer goals, challenges, and expectations.
- Respond to customer questions and provide clear, practical solutions.
- Monitor customer engagement, usage, satisfaction, and feedback.
- Identify potential customer issues and proactively recommend solutions.
- Conduct product walkthroughs, training sessions, and onboarding activities.
- Collaborate with Sales, Product, Support, and Engineering teams.
- Collect customer feedback and communicate valuable insights internally.
- Maintain accurate customer records, notes, and success plans.
- Support customer retention and engagement initiatives.




- Identify opportunities to improve the overall customer experience.

? What We’re Looking For

- Excellent communication and interpersonal skills.
- Strong customer-first mindset and genuine interest in helping people.
- Ability to listen, understand customer needs, and provide practical solutions.
- Strong problem-solving and critical-thinking abilities.
- Comfortable learning new software, products, and business processes.
- Good organization and time-management skills.
- Familiarity with CRM or customer support platforms is a plus.
- Basic understanding of SaaS, technology products, or digital services is beneficial.
- Positive, adaptable, and proactive attitude.
- Ability to work effectively with both customers and internal teams.

✨ What We Offer

- ? Structured onboarding, mentorship, and professional development.
- ? Hands-on experience working directly with customers.
- ? Exposure to modern SaaS products and customer success tools.
- ? Opportunities to develop consulting, communication, and problem-solving skills.
- ? Collaboration with Product, Sales, Support, and Engineering teams.
- ? Career growth opportunities across Customer Success, Account Management, and Consulting.
- ? Competitive compensation and comprehensive benefits package.

📌 Customer Success Consultant (Entry / Junior Level) (Australia)
🏢 Force de l'Aéronautique Navale
📍 Australia