Technical Support Lead (Sydney)

Technical Support Lead (Sydney)

21 Aug
|
Sonata Software
|
Sydney

21 Aug

Sonata Software

Sydney

Position - D365 Technical Support Lead

Location: Sydney (Hybrid)

Employment Type: Permanent

Experience: 10+ years

Key Areas of Focus

Development of D365 FO solution, support Reporting Solution, Develop SSRS reports

Responsibilities

- Participate in design / development / test / support activities to deliver prioritized requests
- Hands on coding and delivering of assigned tasks
- Assist Technical lead in the management of Code, Dev Environments, Builds and Deployments
- Ensure prioritized work items are being developed and tested in accordance with the acceptance criteria
- Act as a product / solution evangelist to build awareness and understanding of the platform

Qualifications

- Solid technical background with understanding and hands-on experience in software development and D365 Finance and Operations
- Ability to manage multiple complex initiatives with competing deadlines end to end from concept through to delivery, and all stages of application lifecycle
- Robust problem solving and analytical skills
- Skilled at working effectively with cross functional teams in a matrix organization
- Good written and verbal communication skills




- Clear understanding of cloud technologies, PAAS, IAAS, ASE, Power BI, D365 Enterprise (Operations) and Azure SQL
- Working knowledge of Azure Dev Ops, code management techniques, deployment strategies, system upgrade management
- Experience with working with vendors and external solution providers and ISVs.
- Agile/SCRUM project experience
- Create and implement automated, test scripts where applicable
- Management of code branches and software deployments
- Plan, test and execute platform and software upgrades

Critical Success Metrics

- % of development tasks delivered on time: ≥ 95% adherence to sprint commitments % of code passing peer review without rework: ≥ 90% first-pass approval rate
- Build success rate across environments: ≥ 98% successful builds in Dev/Test/UAT
- Resolution of technical defects (Mean Time): ≤ 2 business days for P1/P2 issues
- % of incidents resolved within SLA: ≥ 95% compliance
- Adherence to project milestones: ≥ 98%
- % of reusable components across projects: ≥ 60% of custom libraries modularized

📌 Technical Support Lead (Sydney)
🏢 Sonata Software
📍 Sydney

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