Job Description

Ethnic Communities Council of Queensland – West End QLD

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West End, Brisbane
n Full-time – 38 hours per week
n This role includes compulsory work outside normal business hours, weekend work, and travel.

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Manager – Multicultural Partners

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West End, Brisbane
n Full-time – 38 hours per week
n This role includes compulsory work outside normal business hours, weekend work, and travel.

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As Manager – Multicultural Partners, you will provide strategic and operational leadership to a statewide program that promotes culturally inclusive aged care services and supports older CALD Australians and their families.

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You will oversee program delivery, manage stakeholder relationships, coordinate reporting obligations, support business growth opportunities, and ensure the program continues to deliver high-quality outcomes aligned with funding agreements and ECCQ's strategic priorities.

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This role manages a team of three direct reports and plays a key role in strengthening ECCQ's profile and impact within the aged care sector.

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Key Responsibilities

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Program Leadership & Delivery

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- Lead and coordinate the statewide delivery of the Multicultural Partners program.
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- Develop and implement annual work plans aligned with funding agreements.
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- Oversee the development and quality assurance of training programs, resources, community information sessions, and promotional materials.
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- Monitor program performance and ensure achievement of contractual outcomes.
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- Identify funding, partnership, and growth opportunities.
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Stakeholder Engagement & Advocacy

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- Represent ECCQ at forums, consultations, conferences, and sector networks.
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- Maintain strong relationships with aged care providers, multicultural communities, government agencies, and industry stakeholders.
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- Monitor aged care policy developments and identify implications for CALD communities.
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- Support ECCQ's advocacy and peak body functions through sector engagement and policy input.
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Leadership & People Management

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- Lead, mentor, and support a team of three professionals.
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- Foster a positive, high-performing,



and collaborative team culture.
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- Conduct performance planning, development discussions, and annual appraisals.
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- Provide day-to-day guidance and support to enable team success.
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Reporting & Compliance

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- Prepare reports for funding bodies and internal stakeholders.
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- Manage contractual obligations, reporting deadlines, and funding acquittals.
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- Ensure program activities comply with funding agreements and organisational requirements.
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Financial & Quality Management

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- Manage program budgets and expenditure effectively.
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- Support grant development and budget planning initiatives.
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- Drive continuous improvement across program delivery, training methodologies, and resource development.
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- Promote innovative approaches to community engagement, including social media and digital platforms.
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About You

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You are a confident leader with strong stakeholder engagement skills and a passion for improving outcomes for multicultural communities.

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You bring experience managing programs, people, contracts, and partnerships, together with a sound understanding of the aged care, community services, or not-for-profit sector.

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Essential

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Qualification in Social Sciences, Public Health, Community Development, Human Services, or a related field, or equivalent professional experience.

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Demonstrated experience in:

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- Team leadership and people management.
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- Managing contracts, projects, or funded programs.
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- Stakeholder engagement and partnership development.
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- Report writing and performance monitoring.
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- Budget management and service delivery coordination.
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Excellent communication, relationship-building, and organisational skills.

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Strong understanding of cultural diversity and commitment to inclusive service delivery.

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Desirable

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- Certificate IV in Training and Assessment (TAE).
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- Experience in aged care, ageing, advocacy, policy, or multicultural service delivery.
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- Experience working within the community, government, or not-for-profit sectors.
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- Knowledge of Australia's aged care system and current reform agenda.
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Why Join ECCQ?

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- At ECCQ, you'll join a purpose-driven organisation making a real difference to multicultural communities across Queensland.
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- Meaningful work with statewide impact.
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- The prospect to influence policy, practice, and service delivery across the aged care sector.
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- Salary packaging benefits available through a not-for-profit organisation.
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About ECCQ

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Established in 1976, ECCQ has a long and proud history of leading and contributing to the development of Queensland as a successful multicultural society. ECCQ focuses on supporting and advocating for the needs, interests, and contributions of culturally and linguistically diverse communities, while delivering culturally inclusive health services, information, and education.

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We believe that everyone, regardless of their background, should be able to participate in and contribute to all aspects of Australian life. ECCQ continues to be a key reference point for ethnic community representation in Queensland and is committed to supporting an inclusive and harmonious society.

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ECCQ wholly owns and operates Diversicare, delivering culturally inclusive, community-based and in‐home aged care services, and Berlasco Court, a residential aged care service in Indooroopilly, with a strong focus on culturally appropriate care.

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We value a diverse workforce and strive to ensure our workplaces are welcoming and enabling to people of all backgrounds. We encourage applications from people of Aboriginal and/or Torres Strait Islander decent, people from CALD and LGBTQIA+ communities and from people with a disability. Only Shortlisted applicants may be contacted. No agencies please.

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📌 Manager - Multicultural Partners (Queensland)
🏢 Ethnic Communities Council of Queensland
📍 Queensland