Job Description

As Team Coordinator Business Systems, you will lead a team of IT professionals responsible for the delivery, support and continuous improvement of Council's business systems. Working closely with stakeholders across the organisation, you will oversee a mix of strategic projects and business-as-usual activities, ensuring systems are reliable, fit for purpose and aligned with current and future business needs.

This is a leadership role that combines people management, project delivery and technical oversight. You will coordinate priorities, manage resources, guide solution design and change initiatives, and work with internal customers and external vendors to deliver high-quality outcomes on time and within budget. Your ability to build solid partnerships, influence stakeholders and foster a customer-focused culture will be key to your success.

Reporting to the Team Manager Enterprise Solutions and Systems, you will play a critical role in driving innovation, continuous improvement and service excellence across Council's technology landscape. You'll provide strategic advice, manage risks and performance, and support the ongoing growth and capability of your team while helping shape the future of Council's business systems.

About the Employer

Townsville City Council is the largest local government authority in Northern Australia. We're committed to supporting our people through a strong focus on work-life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Annual wage progression
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities




- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
- Fitness Passport program offering discounted membership to selected health and wellbeing facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program
- The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

About the Candidate

- Tertiary qualifications in IT, Business, Project Management, or equivalent experience.
- Significant experience leading business systems teams, including in a senior leadership capacity.
- Strong knowledge of business systems, system integration, administration, support, and continuous improvement.
- Experience with TechnologyOne solutions across on-premises and SaaS environments (desirable).
- Proven delivery of complex technology projects using Agile and hybrid methodologies.
- Demonstrated leadership in people management, service delivery, budgeting, and vendor management.
- Ability to translate business needs into effective technology solutions and provide strategic advice.
- Experience driving system and process improvements that deliver business value.
- Understanding of software development, change management, and IT service management (ITIL desirable).
- Strong analytical, problem-solving, communication, and stakeholder engagement skills.
- Customer-focused with the ability to influence, collaborate, and build organisational capability.
- Commitment to workplace health, safety, and a positive team culture.
- A customer-focused approach and the ability to influence, educate and build capability across a diverse organisation.

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📌 Coordinator Business Systems (Townsville City)
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📍 Townsville City