Job Description

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand.

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Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.

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In your Senior Claims Operations Manager role, you will be responsible for managing the operational flow of claims processing within Plan and Support Services (PSS.)

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You will lead and develop a team of approx. 80 staff with 6 direct reports in 3 locations.

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Your role will focus on ensuring efficiency, accuracy, and timeliness in processing claims for participants/customers with a National Disability Insurance Scheme. You will provide strategic direction, implement process improvements, and manage workforce resources effectively while fostering engagement with both internal and external stakeholders.

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You will develop and implement key initiatives aligned with the PSS Strategic Plan to deliver a market-leading service and provide a positive experience for our customers and business partners.

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The Role:

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- Operations & Compliance: Oversee claims processing, ensuring efficiency and adherence to regulations.
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- Team Leadership: Manage, support, and develop teams to enhance productivity and service quality.
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- Stakeholder Collaboration:



Work closely with internal teams and senior leadership to align strategies.
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- Customer Service & Risk Management: Resolve complaints, handle complex claims, and mitigate risks.
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- Strategic Planning & Improvement: Drive performance enhancements and develop scalable business plans.
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- Culture & Workforce Development: Foster a positive workplace, recruit, train, and mentor future leaders.
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You will bring:

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- At least 5 years' experience managing a claims processing function
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- Skilled leadership experience with a track record of motivating teams to achieve goals, deliver excellent service, and exceed customer expectations.
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- Strong knowledge of NDIS and the disability sector, including trends and commercial developments will be advantageous but is not essential
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- Industry expertise with the ability to engage customers at all levels and translate their needs into effective solutions
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- Sound planning, organising and time management capabilities with a strong sense of urgency.
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- The ability to prioritise multiple, conflicting priorities and work to tight deadlines.
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What we can offer you:

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- Robust culture and the support of a values-based recognition program




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- Novated leasing benefits and discounts
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- 12 weeks paid parental leave
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- Comprehensive learning and development opportunities to support your career growth
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- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
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- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
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- Exempt Employee Share Plan
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- We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
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- We value the skills and attributes veterans can bring to our organisation.
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- We embrace hybrid working and welcome conversations about flexibility.
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Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

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Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

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We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

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If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]

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📌 Senior Claims Operations Manager (Victoria)
🏢 Plan Partners
📍 Victoria