This is a front-of-house role with real responsibility. You'll be the voice of the lab: taking calls, managing enquiries, processing jobs and keeping our systems accurate all while coordinating closely with our production team. Prior dental experience is a strong advantage, as a working knowledge of dental terminology and case types makes this role significantly easier to do well.
Key responsibilities
- Answer incoming calls professionally and handle client enquiries efficiently
- Attend to patients with appropriate patient care
- Liaise with the Production Manager on timing of incoming and outgoing jobs
- Process incoming jobs and maintain accurate records in our database
- Coordinate pick-ups and drop-offs between delivery drivers and dental practices
- Manage and align the CEO's diary across lab duties, clinical work and out-of-office appointments
- General administrative support to keep the front office running smoothly
About you
- Dental or dental laboratory experience preferred
- Excellent phone manner and communication skills
- Highly organised, autonomous worker with strong attention to detail
- Self-motivated with a genuine sense of pride in your work
- Sound judgement and common sense - you can prioritise and problem-solve under pressure
- Comfortable juggling multiple moving parts (calls, jobs, logistics, diaries) at once
- Reliable and qualified, with a team-first attitude
About us We are a busy dental laboratory known for high quality restorations and innovation adoption. We work closely with dental practices and clinicians to deliver accurate, on-time work, and our front desk is the first point of contact for everyone who relies on us.