About the Company

This is a national, field-based system implementation role with extensive travel to sites required. It is a 6 month contract with the potential 3 months extension, reporting to a Deployment Lead and available to start on 1st September.

About the Role The Deployment Support role plays a critical field-based role in the successful rollout of a new platform. Acting as an on-the-ground representative of the deployment team, you will provide hands-on support to staff, operations teams and customer service staff during and immediately following system go-live activities at locations across Australia. You will be responsible for identifying, troubleshooting and resolving user and system issues, supporting operational continuity, and ensuring teams are confident in using the recent technology.

When issues require escalation, you will accurately document and coordinate support requests to ensure timely resolution by technical specialists and program stakeholders. Training will be provided. Due to the nature of operational services, this role requires flexibility to support early shift commencements, with some deployments requiring attendance from as early as 4am.

You will travel extensively to metropolitan, regional and national locations, typically spending 3 to 5 days at each location following installation activities. Travel costs will be fully funded.

Responsibilities

Deployment & Operational Support

- Provide on-site support during and following system installation and go-live activities
- Assist staff at shift commencement throughout operational activities during the transition
- Support operations and customer service teams as they adopt new processes and systems
- Monitor system usage and proactively address issues impacting operational performance

Troubleshooting / Issue Resolution

- Diagnose, troubleshoot and resolve common system, hardware and user-related issues
- Minimise operational disruption through timely problem-solving and user support




- Escalate unresolved issues through established support channels with explicit and comprehensive documentation and communication
- Track recurring issues and contribute to root cause analysis and resolution activities

Stakeholder Engagement / Change Support

- Build strong working relationships with staff, supervisors, personnel and program stakeholders
- Conduct staff debriefs and gather feedback at the end of shifts
- Respond to system-related enquiries and provide practical guidance to end users
- Attend meetings and stakeholder discussions to understand and address concerns

Program Collaboration / Continuous Improvement

- Participate in daily deployment stand-ups and provide updates on progress, risks and issues
- Share lessons learned and deployment insights to improve future rollouts
- Adhere to established governance, deployment standards and escalation processes
- Support change management activities that promote user adoption and operational readiness

Training / Knowledge Transfer

- Deliver system training and coaching to branch personnel when required
- Support users in building confidence and capability with the new system
- Promote best-practice system usage and operational processes across deployed locations

Qualifications

- Minimum 21 years of age
- Current unrestricted Australian Driver's Licence
- Willingness and ability to travel extensively across Australia
- Ability to work flexible hours, including early morning starts where required
- Physically capable of working in on-site environments, including extended periods standing and working with equipment
- Strong written and verbal communication skills
- Demonstrated problem-solving and troubleshooting capability

Required Skills

- Strong written and verbal communication skills
- Demonstrated problem-solving and troubleshooting capability
- Experience in system implementation and support
- Familiarity with operational processes in a field-based environment

To apply for these positions, please send your resume to [email protected] for consideration. Only suitable applications that meet the criteria will be considered.

📌 Deployment Support / Training Implementation Consultant (Regional and Domestic travel) (Australia)
🏢 Wayfaring
📍 Australia