Position: Desktop Support Engineer

Location: Melbourne

Duration: 6 months

Preferred

- Provide L2 support to EUC workplace in compliance with established IT Service management processes and meeting agreed SLAs.

- Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).

- Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.

- Provide L1 support for desktop applications (Outlook, MS Teams, Skype, SharePoint, MS Office, Zscaler, other COTS applications)

- Troubleshoot issues related to VPN and antivirus.

- Desktop printer configuration and troubleshooting

- Provide L1 support for VDI issues

- Re-image machines

- Troubleshoot issues with software deployment

- Assist user with user account related issues

- Perform tech bar support as per customer requirement

- Fulfillment of service requests

- Provide support to user for data migrations

- Collection and safe disposal of old devices

- Deliver and setup new mobile devices to users





- Help users configure mobile devices for usage in customer environment

- Support users for issues with mobile devices and interface with vendors to resolve them

- Swap devices for users and provide local assistance for issued faced

- Works with third party vendors as required for incident and service request resolution

- Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).

Key Skills:

- Attention to detail and strong organizational skills.

- Effective communication and collaboration within a team.

- Adaptability to changing priorities and ability to work in a fast-paced environment.

Additional Skills:

- Excellent Customer Interfacing and Vendor Management Skills.

- Excellent Written and Verbal Communication skills.

- Strong attention to detail and outstanding analytical and Problem-Solving skills.

📌 Desktop Support Engineer (Melbourne)
🏢 Burgeon IT Services
📍 Melbourne