Swim School Customer Experience Manager - Perth WA

Customer Experience Manager – Carlile Swim

We'recurrently looking for aCustomer Experience Managerto join our team in Perth, with an immediate opportunity atHarrisdaleCarlile Swim.

As Carlile Swim continues to grow across WA,we'realso keen to hear from experienced leaders who may be a great fit for opportunities across our wider Perth network.

This is a hands-on leadership role whereyou'lldevelop people, support centre operations and help create exceptional experiences for our swimmers, familiesand teams.

About Carlile Swim:

Carlile Swim is Australia's leading swim school, helping children become safer, more confident swimmers for life.

Founded by swimming pioneers Forbes and Ursula Carlile over 80 years ago, we continue to lead the industry through exceptional teaching, innovation and an unwavering commitment to safety and the communities we serve.

The Opportunity:

As Customer Experience Manager,you'llwork closely with the Swim School Manager and Program Manager to help lead the day-to-day operation of the centre.

You’lllead and develop our Customer Experience team and Pool Deck Supervisors, support recruitment and training,manage rosters and team performanceand help ensure our families receive an exceptional experience every time they visit.

This is ahands-onrole, working across customer experience, pool decksupervisionand teachingswimclasseswithin the Carlile Swim program.

In this role, you will:

- Lead, support and develop Customer Experience team members and Pool Deck Supervisors
- Recruit, onboard, train and mentor new team members
- Support team performance, development and regular feedback
- Manage rosters and help ensure strong operational coverage




- Lead exceptional customer and family experiences across the centre
- Work hands-on across customer experience, pool deck supervision and teaching
- Build strong relationships with families and confidently resolve concerns
- Support bookings, scheduling and day-to- day centre administration
- Work closely with the Swim School Manager and Program Manager to support centre performance
- Champion safeguarding, safety and a positive, high-performing team culture

About You:

You'rea people-focused leader who enjoys being hands-on, developing others and creating great experiences.

You’llbring

- Experience leading, supervising or developing teams
- Strong customer service and people leadership skills
- Confidence providing feedback and supporting team performance
- Excellent communication and relationship-building skills
- Solid organisation and the ability to balance competing priorities
- A proactive, solutions-focused approach
- A genuine willingness to be hands-on and lead by example
- A strong commitment to safeguarding and safety

Note:A Swim Teacher qualification isrequiredfor the role, oryou'llneed to be willing to obtain one.

Why Join Carlile Swim?

- Join Australia's leading swim school and a purpose-led organisation with more than 80 years of history
- Lead and develop teams while making a genuine difference to children and families
- Build your leadership experience across people,



programs and operations
- Work alongside supportive and experienced leaders
- Grow your career within a growing national organization
- Be part of a culture built on our PACE values:Passionate, All In, Connected and Keep Evolving

Ready to Make an Impact?

Our immediate opportunity is at Harrisdale, butwe'realso interested in connecting with great people who could be a strong fit for opportunities across our Perth swim schools.

Carlile Swim is committed to safeguarding children and young people. All appointments are subject to appropriate screeningand safeguarding requirements.

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Your application will include the following questions:

- Please describe any experience you have in customer service and/or working with children. How would this experience support you in a Customer Experience Manager role at Carlile Swim?
- Do you have any restrictions on your right to work in Australia? If so, please specify what those restrictions are.
- This role includes both Customer Experience duties and teaching swim lessons once trained. Are you comfortable working in the pool and teaching children as part of your role?
- Do you have an active Swimming Qualification?
- Do you currently hold a valid Working with Children Check and CPR, or are you willing to obtain one if offered the position?
- Are you available to work the required hours for this position, including early morning, afternoon/evening and weekend shifts if required? Please outline any availability restrictions you may have.
- Why does this Customer Experience Manager role at Carlile Swim feel like the right next step for you?

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📌 Swim School Customer Experience Manager - Perth WA
🏢 @
📍 Perth