Keolis is one of Australia’s largest private providers of multi-modal public transport, operating Bus, Ferry and Light Rail services across the country.

With a long-term commitment to Australia, we aspire to be the partner of choice for public transport authorities by delivering on our promise to “Think Like a Passenger.”

This is your opportunity to join an international transport brand locally in Newcastle, supporting a multi-modal operation that keeps our community moving every day.

Behind every service we deliver is a team of dedicated professionals

About the role

We are seeking an organised and proactive Administration Assistant to join our team at our Hamilton Bus Depot.

Reporting to the Finance & Administration Manager, you will support the administration of insurance claims, maintain records, assist with payroll and compliance activities, and provide general administrative support across the business.

This position is a 12-month fixed-term contract, providing parental leave cover.

Key responsibilities

Manage and administer insurance claims for employees, passengers and third parties

Liaise with insurance providers and internal teams including HR, Finance and Operations

Respond to insurance enquiries in a professional and timely manner

Assist with payroll as required

Maintain accurate records, files and SharePoint documentation





Ensure confidentiality of sensitive business information

Assist with audits, compliance checks, year-end processes and system improvements

About you

Minimum Certificate III in Business Administration, Business Services or a related discipline

A minimum of 3 years' experience in administration or office support

Insurance claims or case management experience (highly regarded)

Intermediate to advanced Excel skills (essential)

Proficiency in Microsoft Office and SharePoint

Strong organisational skills with the ability to manage multiple priorities and meet deadlines

High attention to detail and accuracy

Demonstrated commitment to providing excellent customer service and building positive relationships with internal and external stakeholders

Robust written and verbal communication skills

Ability to work independently and as part of a team

Professionalism, integrity and the ability to maintain confidentiality

A competitive salary package

Discounts with hundreds of retailers across 9,000+ locations Australia-wide

Health and wellbeing programs, including Fitness Passport memberships for you and your family

A collaborative, supportive team culture

The opportunity to work locally while being part of a global transport network

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📌 Administration Assistant (Newcastle City Council)
🏢 KEOLIS
📍 Newcastle City Council