Job Description

About the Prospect

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We are seeking an experienced Quality Officer to support quality, compliance, and continuous improvement across Melbourne's North West Victoria region.

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About the Opportunity

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We are seeking an experienced Quality Officer to support quality, compliance, and continuous improvement across Melbourne's North West Victoria region.

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This is a unique opportunity to work across multiple locations, partnering closely with Business Operations Managers, Leadership Teams, Care Managers, and our National Quality, Risk & Clinical Governance team to drive consistent, high-quality service delivery.

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As a visible and trusted quality partner, you will help strengthen quality systems, support teams through legislative and industry changes, and foster a positive culture of continuous improvement. Regular travel between offices will form part of this role, allowing you to build strong relationships and provide hands-on support where it is needed most.

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Why Join Us?

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- Enjoy a paid day off each year for your birthday.
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- Access paid wellness, volunteering and study leave to support your wellbeing and development.
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- Save on your next car through novated leasing options.
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- Be recognised through our annual Heart of Dovida Awards, celebrating people who bring our values to life.
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Key Responsibilities

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- Support and embed quality, compliance, and risk management practices across multiple office locations.
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- Promote consistent implementation of Dovida's Quality Management System (QMS), Aged Care Quality Standards, and legislative requirements.
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- Provide coaching and guidance to operational teams to translate quality requirements into everyday practice.
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- Support incident management, complaints, risk assessments,



and quality investigations.
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- Analyse quality data and trends to provide meaningful insights and recommendations.
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- Assist offices with audit preparation, compliance evidence, and regulatory requirements.
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- Build strong relationships across all sites to promote a positive quality culture and shared learning.
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About You

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You are a collaborative and approachable quality professional who enjoys working with operational teams to improve quality outcomes and support best practice.

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You will bring:

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- Experience in quality, compliance, risk management, auditing, or governance within a regulated environment.
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- Knowledge of aged care, community care, disability services, or healthcare quality frameworks.
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- Solid understanding of continuous improvement, quality management systems, and risk management principles.
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- Excellent communication and relationship-building skills, with the ability to influence and coach others.
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- Strong analytical and problem-solving skills with attention to detail.
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- The ability to work independently across multiple sites while building strong stakeholder relationships.
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- Relevant qualifications are desirable; however, equivalent experience will also be considered.
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- A current driver's licence and willingness to regularly travel between office locations.
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About Us

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Dovida is a leading provider of person-centred home care services across Australia. We support older Australians to live independently at home through services including companionship, domestic assistance, personal care, transport, meal preparation, and medication support.

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At Dovida, our mission is simple: to support, empower, and uplift people by keeping them at the centre of every decision we make.

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📌 Quality Officer (Williamstown)
🏢 Dovida Australia
📍 Williamstown