Job Description

Role Overview

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You provide friendly, fast system support for enterprise business applications used across the department and partner agencies. You work across first and second level support, focus on cloud-based applications, and support service delivery, upgrades, and continuous improvement in a large public sector environment.

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Key Responsibilities

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- Provide first and second-level support for enterprise business applications.
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- Resolve incidents and requests with internal teams and vendors against SLAs.
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- Develop and maintain process documentation and SOPs.
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- Advise stakeholders on system improvements aligned to business needs.
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- Support system upgrades, testing, maintenance, and change releases.
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- Coordinate incident response and emergency support activities.
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- Participate in on-call and rostering arrangements for after-hours support.
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- Contribute to operational projects and system enhancements.
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- Promote knowledge sharing, teamwork, safety, equity, and positive culture.
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Highly Desirable Criteria

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- Experience supporting laboratory system applications.
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- Experience supporting MS SharePoint.
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- Experience supporting MS Dynamics 365 and PowerApps.
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- Experience supporting Atlassian applications.
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- Experience participating in on call or rostered support.
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- Exposure to enterprise cloud-based applications.
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- Experience working within structured service management environments.
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- Experience supporting large, complex public sector or similar organisations.
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Skills and Experience

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- Ability to manage priorities across multiple systems in a fast paced setting.
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- Strong background in system support and administration.
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- Understanding of business analysis and application design concepts.
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- Ability to learn business processes quickly.
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- Clear communication with technical and non-technical stakeholders.
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- Strong adaptability and innovation during change.
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- Opportunity to support up-to-date cloud-based enterprise systems.
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- Exposure to large-scale public-sector environments.
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- Supportive team culture focused on learning and improvement.
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Job Details

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- Seniority level: Associate
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- Employment type: Contract
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- Job function: Information Technology
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- Industries: Information Services
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Contact

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For a confidential chat, please contact Anissa on 0484 568 874 or via email at [email protected] and we would be more than happy to provide you with additional information and assist in the application process.

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Please note that a National Police Check might be required as part of pre-employment screening.

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📌 Systems Support Officer (Queensland)
🏢 Exclaim IT
📍 Queensland