Job Description

Create Health is a private women's health group in Melbourne specialising in Obstetrics, Gynaecology, and Fertility treatments and offer a full range of specialist medical services related to women's health. Established in September 2019, Create provides exceptional and holistic care for all women, in a supportive, patient-centred environment.

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We are looking for an enthusiastic candidate who will thrive in a busy team environment and be motivated to grow with our expanding practice.

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We currently have three sites located in Mount Waverley, Berwick and East Melbourne, and the role will be primarily based in Mount Waverley.

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About the Role

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As a member of the Create Health Administration Team, anything non-clinical sits with you. In your role as an administration team member, you assist with providing the patient with a streamlined and simplified experience during their patient journey. You collaborate with the team to resolve any issues that arise and are a key contact for any questions our patients may have along the way.

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The Medical Secretary duties include:

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- providing professional service with a commitment to excellence in patient care and politely attending to patients calling or visiting the practice;
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- providing accurate and timely administration of appointments, referrals, operating list administration, clinic billing, theatre billing, debtor follow up, other clinic administrative duties;
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- diligent and enthusiastic approach to work with high attention to detail, time management and multitask ability;
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- providing excellent administration support to the specialists, nurses and scientists;
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- efficiently referring and following up all clinical queries to the appropriate team members
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- maintains a high level of written and verbal communication skills;
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- assisting with other generic administration tasks as required;
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- maintaining confidentiality, patient privacy and all practice information always.
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About You

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To be a member of our team, you will have:

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- experience in billing Medicare and Private Health - previous experience in a healthcare setting is highly desired
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- experience in medical and/or IVF administration is highly desired
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- an energetic and friendly disposition;
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- a reliable and punctual work commitment;
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- the ability to work autonomously within a fast-paced team environment;
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- the ability to work flexibly in a team setting including occasionally starting early or leaving after hours in emergency circumstances.
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- a calm and friendly patient manner
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- proficient computer skills (experience in medical software packages is desirable but not essential);
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- a high level of communication and interpersonal skills;
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- ability to learn new and diverse tasks that may be present in our expanding organization.
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We have a very successful and growing practice and a warm, trusted and supportive environment and foster a culture of personal growth, development and progression.

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Only applicants shortlisted for interview will be contacted.

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📌 Medical Secretary (Yallourn)
🏢 Create Health
📍 Yallourn