Job Description

Overview

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Infrastructure, Cloud & DevOps - Connecting Australian companies and leaders with the very best talent in the market

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- 3-month daily rate contract
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- Market leading Australian business
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- High performing team, valuing collaboration
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Opportunity for an Incident & Problem Manager to join a market leading Australian organisation on a 3-month contract. You will work with the wider team through a critical phase of a digital transformation, in which there are expected to be a higher number of incidents than usual.

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About the role:

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- Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements.
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- Investigate escalated, non-routine, and high-impact incidents in collaboration with the Transformation Team to drive effective resolution.
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- Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity.
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- Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged.
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- Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents.
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- Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations.
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- Drive problem management activities to successful completion, ensuring root causes are identified and addressed.
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About you:

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- Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution.
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- Strong written and verbal communication skills, particularly in high-pressure situations. Experience presenting to senior executives.
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- Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents.
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- Deep understanding of ServiceNow and its application in incident, major incident, and problem management processes.
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- Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams.
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- ITIL certification preferred.
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Apply now!

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Details

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- Seniority level: Mid-Senior level
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- Employment type: Contract
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- Job function: Information Technology
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- Industries: IT Services and IT Consulting
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📌 Incident and Problem Manager (Victoria)
🏢 Emmbr
📍 Victoria