WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE

Claims Officer

- Role based in Woonona
- Hybrid working available after training period

About the role:

Coal Services is looking for two Claims Offices to support Worker Services team on full-time, fixed-term contracts until 30/06/2027.

As a Claims Officer with Coal Mines Insurance (CMI), you will be responsible for the effective and effective management of claims-related administration and customer-service activities.

Your main responsibilities will include:

- Accurate and timely payment of accounts
- Registration of claims and early notifications
- Efficient management of customer claims administration, mail, phone enquiries and file management
- Ability to meet KPI targets in a timely manner
- Active participation in ongoing projects under management

About you:

Your education, experience and skills will include:

- Business Administration Certificate (essential)
- Robust computer skills especially with Adobe and Microsoft Office
- Team player with a focus on customer service excellence




- Professional phone manner with clear verbal and written communication skillsExcellent attention to detail and commitment to learning
- Organisational skills and ability to prioritise
- Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

- Check out ourBenefits page to learn more about our Employee Value Proposition!
- Friendly and supportive team culture
- Remote working up to 3 days/week once trained (subject to business needs)
- 7.25-hour days, Monday to Friday
- 5 weeks annual leave
- 18 days personal leave & 3 days family and emergency leave (pro rata)
- Additional company holidays at Easter and Christmas
- Access to onsite gym and onsite parking
- Reward and Recognition program to celebrate your success
- Retailer discounts through Smart Spending App

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📌 Claims Officer (Woonona)
🏢 Coal Services
📍 Woonona