1x Permanent Part Time Contract 30.4hrs = 4 days per week Salary: $75,577 + super + NFP salary packaging benefits 1x Permanent Full Time Contracts 38hrs per week Salary: $94,472 + super + NFP salary packaging benefits Location: Jambinu (Geraldton) WA 6530

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity As a Case Manager in the THRIVE service based in Geraldton, you will work face-to-face with people who are navigating complex issues that threaten their housing stability. This is an on-site position where your presence and support make a real difference every day. THRIVE supports tenants of Public Housing and Aboriginal Housing who are experiencing challenges in sustaining their tenancy by providing case management, practical assistance, and connections to community resources. You will partner with tenants, listening to their stories, understanding their needs, and helping them build the skills and confidence to sustain a safe and secure home. Your role goes beyond paperwork, it’s about creating trust, fostering resilience, and connecting people to the right community resources. Whether it’s developing a tailored case plan, conducting home visits, or collaborating with local service providers, you will be the link that turns uncertainty into stability.

Your Key Responsibilities:

- Accept and respond to referrals from the Department of Communities, regional service providers, and self-referrals, conducting initial assessments and inductions.
- Develop and maintain individualised, strength-based case plans using SMART goals, with regular reviews to track progress.
- Provide face-to-face meetings and home visits to support clients in maintaining their tenancy, including inspections where required.
- Facilitate referrals to internal and external support services to address complex client needs.
- Undertake risk assessments and ensure compliance with Mission Australia’s case management protocols and quality standards.




- Maintain accurate client records and complete data entry in relevant systems promptly and in line with organisational requirements.
- Collaborate effectively with the Department of Communities (Housing) and other stakeholders to achieve sustainable housing outcomes.

Requirements for Success

- Minimum qualification of a relevant degree, associate diploma, or certificate with experience, or equivalent expertise gained through previous roles or study.
- Demonstrated experience working with clients facing complex challenges, including housing instability and distress.
- Strong communication skills, both written and verbal, with proficiency in administrative tasks and computer systems.
- Excellent understanding of Aboriginal and Torres Strait Islander peoples, cultures, and protocols.
- Ability to maintain professional boundaries while building client capacity and resilience.
- Proven capability to work with diverse communities and manage cases with sensitivity and cultural awareness.
- Strong local knowledge and established connections within the Geraldton and surrounding community.
- First Aid and CPR Certificate.
- Full driver licence with no restrictions.
- Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture





Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working workplace. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at .

Mission Australia Overview

Learn more about Mission Australia and our purpose. Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.

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📌 Case Manager (City of Greater Geraldton)
🏢 Iaawg
📍 City of Greater Geraldton