Vet Expert (Customer Care) – full-time or part time. Position supports Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team.
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Lyka is an Australian founded pet wellness company focused on nutrition and preventive care for pets, with a mission to empower pet parents to take control over their pet's wellbeing.
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Responsibilities
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- Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
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- Maintain Customer Care knowledge base around product, nutrition and health topics
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- Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
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- Collaborate cross-functionally with other departments on health and nutrition topics
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- Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
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Requirements
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- Doctor of Veterinary Medicine (DVM) degree or equivalent
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- 2+ years of veterinary experience
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- Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
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- Well-versed verbal and written communication skills with strong English and grammar
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- Proficient in using a computer, touch typing and able to learn new tools / systems
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- Organised with high attention to detail
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- Willingness to learn new topics, such as dog nutrition and wellness
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- Resilient, high sense of ownership and comfortable with a fast paced environment
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- Must love pets
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Benefits
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- Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
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- Growth and Development – Lyka provides an annual L&D; budget for personal development
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- Sustainability-focused company culture; Australia's only carbon-negative and plastic-negative pet company
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- Be part of a diverse top talent team
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- Hybrid working – 3 days per week in office; pet-friendly offices in Sydney and Melbourne
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- Up to 18 weeks of paid parental leave top-up
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- Wellbeing tools and resources for mental and physical health
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📌 Vet Expert (Customer Care) (full-time or part-time)
🏢 Lyka
📍 New South Wales
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