Job Description

Product Presales Engineer - Intercom & Access Control

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Overview

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Hikvision is a world-leading IoT solution provider, with video as its core competency. Featuring an extensive and highly skilled R&D; workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets.

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Since its establishment in 2013, Hikvision Australia has developed its business with a fast pace, achieved in good market share and successfully built up its brand recognition in the Australian security industry.

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About the Role

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This role focuses on the presales and product management of Access Control, Intrusion Detection, and Video Intercom systems in the Australian market. The ideal candidate will act as a key link between headquarters and the local market, supporting business growth through product localization, go-to-market planning, and customer-facing presales activities.

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Responsibilities

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- Product Lifecycle Managementn n
- Manage the end-to-end product lifecycle for Access Control, Intrusion, and Intercom systems.
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- Align local product roadmap with HQ strategy and Australian market needs.
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- Drive new product introductions, monitor performance, and manage phase-out transitions.
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- Market Demand and Chance Identificationn

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- Identify market trends, customer behaviour, and industry developments.
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- Collect and analyse client requirements to support product refinement and localisation.
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- Explore and define new product opportunities through market insights and competitive analysis.
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- Collaborate with sales and technical teams to provide presales support, including solution design, feature explanation, and proposal assistance.
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- Assist in customer meetings, technical discussions, and proof-of-concept engagements.
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- Support tender responses and technical documentation preparation.
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- Marketing & Enablementn

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- Develop localised marketing materials and product documentation.
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- Organise product launches, webinars, and promotional events to increase market visibility.
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- Deliver product training to internal teams and partners to strengthen product understanding and sales capability.
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- Cross-functional Collaborationn

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- Coordinate with HQ R&D;, marketing, and supply chain teams to align on product delivery and improvement plans.
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- Gather feedback from local sales and technical teams for product enhancement and future planning.
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- Business Support & Data Analysisn

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- Analyse product performance and business data to identify issues and optimisation opportunities.
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- Assist in setting product-related goals, pricing strategies, and business forecasts.
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- Drive the adoption of intelligent access and intercom technologies, aiming to make Hikvision's non-video products mainstream in Australia within 3 years.
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Qualifications, Skills & Experience – Essential

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- Bachelor's degree or above in Engineering, Electronics, Telecommunications, or related fields.
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- At least 3 years of experience in product management, presales, technical support, or marketing in the security or tech industry.
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- Solid understanding of Access Control, Intercom, or Intrusion systems is preferred.
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- Strong learning ability and desire to grow into a subject matter expert in non-video product lines.
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- Excellent organisational, communication, and problem-solving skills.
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- Fluent in both English and Mandarin (written and spoken).
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- Willingness to travel domestically and occasionally overseas.
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Qualifications, Skills & Experience – Desirable

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- Project management experience and familiarity with product marketing.
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- Competitor analysis, market research, and strategy planning capabilities.
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- Ability to work in a cross-cultural, high-pressure environment with multiple stakeholders.
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Seniority level

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Seniority level: Mid-Senior level

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Employment type

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Employment type: Full-time

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Job function

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- Job function: Product Management, Project Management, and Engineering
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- Industries: Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer and Network Security
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📌 Product Presales Engineer -Intercom & Access Control (New South Wales)
🏢 Hikvision Australia and New Zealand
📍 New South Wales