Job Description

Responsibilities

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- Provide a high level of customer service to students and staff
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- Follow up on students who require academic support, and engage them in an intervention plan where required
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- Issue warning letters according to the Institute's policies and procedures
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- Responding to and managing a range of student enquiries and issues
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- Coordinating and scheduling classes
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- Preparing student and trainer paperwork for courses
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- Data entry of student enrolments, attendance and student completions
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- Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
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- Auditing student files for compliance
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- Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
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- Issuing offer letters and listing with the agents and the marketing team only if required
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Skills and experience

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- Demonstrated experience in Education/RTO
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- Minimum 2-3 years of Education/RTO experience required
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- Student management and AVETMISS system knowledge
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- Advanced user-level experience with AVETMISS systems required
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📌 RTO Admin Officer (Victoria)
🏢 RTOPilot
📍 Victoria