Job Description

Are you a data-driven professional who thrives on uncovering insights that influence strategic decisions?

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Reporting to the Manager, Supporter Insights, the Insights Analyst plays a key role in delivering insightful and impactful supporter and campaign analysis. Through advanced data analytics, you will help improve campaign performance, enhance supporter lifetime value, and contribute to the long-term strategic objectives of the fundraising department.

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This is an exciting permanent F/T opportunity based in Blackburn, Melbourne (with hybrid working arrangements) to influence strategic decision-making by turning complex data into meaningful, actionable insights that drive fundraising success.

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Key Responsibilities

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- Extract and analyse donor communication and fundraising data from multiple sources
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- Deliver advanced analytics that highlight industry, market, supporter and campaign trends, identifying opportunities to improve performance
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- Contribute to the design, implementation and testing of key data products, including: donor journey analysis, customer lifetime value modelling, behavioural and correlation modelling, next best decision modelling, ROI and marketing mix modelling and customer segmentation models
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- Support profiling, segmentation, targeting, productivity and profitability analysis of fundraising campaigns
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- Provide competitive, market and forecasting insights to inform strategy
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- Assist in developing and executing the analytics strategy and roadmap
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- Build, maintain and enhance data models with robust quality assurance processes
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About You

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- Degree in Data Science, Computer Science, Business Analytics, or a related discipline
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- Proven experience in data analytics, insights, or business intelligence roles
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- Strong capability in analysing and manipulating large datasets
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- Proficiency in tools such as Power BI, Power Query and Excel
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- Experience in a fundraising or multichannel marketing environment (highly regarded)
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- Solid written and verbal communication skills, with the ability to professionally influence a diverse range of stakeholders
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- High attention to detail and commitment to data quality and compliance
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Why Work For Us

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- Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
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- Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
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- Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
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- Access to EAP and health & wellness initiatives
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- Ongoing training and development opportunities that enhance on the job skills and proficiency
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- Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts
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📌 Insights Analyst (Williamstown)
🏢 The Salvation Army Australia
📍 Williamstown