Entry Level Customer Service & Administration Assistant

Hawthorn East, Melbourne | Permanent Full-Time

Are you looking to start your professional career with a company that will invest in your development and provide genuine long-term opportunities?

We're partnering with a well-established Australian automotive aftermarket organisation to recruit an Entry Level Customer Service & Administration Assistant to join their team.

Reporting directly to the Customer Service Manager, this is an exciting entry-level opportunity ideally suited to a recent school leaver, hospitality worker, retail team member or someone early in their career looking to develop professional skills and establish a long-term career within customer service and administration.

To provide a strong foundation for your success, you'll spend approximately the first 3-4 months based at the company's Altona North Distribution Centre, gaining practical exposure to products, operations and customer processes.

This hands-on training period will help you develop valuable industry knowledge and a strong understanding of how the business operates before transitioning to the company's Hawthorn East office, where the role will be permanently based.

The Opportunity

This is an outstanding opportunity to learn from experienced professionals while gaining hands-on experience across customer service, administration and business operations.

You'll receive full training and support while developing a strong understanding of the organisation's products, systems and customers, helping establish the foundations for a successful long-term career.

Key Responsibilities

- Responding to customer enquiries via phone and email
- Assisting with order entry and order processing
- Supporting the customer service team with administrative tasks
- Maintaining customer records and updating system information




- Liaising with internal departments regarding customer orders and deliveries
- Assisting with documentation and general office administration
- Learning product knowledge and customer processes
- Supporting the wider team with day-to-day operations

What We're Looking For This role is all about attitude.

We're looking for someone who enjoys interacting with people, is eager to learn and wants to build a long-term career within a supportive business environment.

You may be a recent school leaver, working in retail or hospitality, or simply looking for an opportunity to start your professional career.

Ideally, you'll bring:

- A friendly, positive and enthusiastic attitude
- Strong communication and people skills
- Confidence speaking with customers and colleagues
- A genuine willingness to learn and take on feedback
- A professional and reliable approach to work
- Strong attention to detail and organisational skills
- Basic computer literacy and confidence using technology
- The ability to work well within a team workplace
- A customer-focused mindset and desire to help others

Most importantly, we're looking for someone with a strong work ethic, positive outlook and genuine motivation to develop a long-term career within customer service and administration. Why Join?

- Excellent entry point into a professional career
- Full training and ongoing development provided
- Structured onboarding and product training program
- Supportive and collaborative team environment
- Exposure to a successful Australian business
- Clear career progression opportunities
- Hawthorn-based role with long-term career opportunities
- Opportunity to learn from experienced industry professionals
- Stable employment with a growing organisation

If you're eager to learn, develop new skills and build a long-term career with a respected business, we'd love to hear from you. Apply now or contact us for a confidential discussion.

#SCR-olivia-howard

📌 Entry Level Customer Service Assistant (Hawthorn East)
🏢 Sharp u0026 Carter Business Support
📍 Hawthorn East