Job Description

Junior Practice Manager – GP & Skin Clinic

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We are a modern GP and Skin Clinic focused on delivering high-quality care in a professional, patient-centered setting.

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About the Role

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We are seeking a motivated Junior Practice Manager to support the day-to-day running of our General Practice and Skin Clinic. This is a great opportunity for someone with some healthcare operations or administration experience who is looking to grow into a broader practice management career. You'll work closely with, and report to, our higher management team, taking on real responsibility while being supported and mentored along the way.

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Role Summary

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As Junior Practice Manager, you'll help keep the clinic running smoothly day to day — supporting the team, looking after patients, and assisting with billing and administrative operations. It's a hands-on role with genuine scope to learn practice management from the ground up, working alongside experienced managers who'll help you grow into a senior role over time.

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What You'll Be Doing

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Supporting Day-to-Day Operations

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- Assist with daily clinic operations across both GP and skin services
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- Help manage patient flow, appointment scheduling, and clinic room utilization
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- Support compliance with health regulations, accreditation standards (e.g. RACGP standards), and workplace health and safety requirements
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- Assist in maintaining clinical and administrative policies and procedures
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Supporting the Team

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- Assist with onboarding, rostering, and day-to-day support of reception, nursing,



and administrative staff
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- Provide operational support to GPs and allied health practitioners
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- Help coordinate staff training and development activities
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- Contribute to a positive, patient-centered team culture
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Assisting with Financial & Business Administration

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- Support billing processes (including Medicare, private billing, and skin check/procedure billing) and reconciliation
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- Assist in identifying and resolving straightforward Medicare billing issues, escalating more complex matters to the management team
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- Help monitor clinic KPIs such as patient volumes, wait times, and no-show rates
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- Assist with liaison with suppliers and external service providers
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Supporting Patient Experience

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- Assist in handling patient feedback and complaints, escalating significant issues to the higher management team
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- Help maintain high standards of customer service across reception and clinical touchpoints
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- Support patient communications, recalls, and reminder systems (e.g. skin check follow-ups)
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Supporting Compliance & Risk

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- Help maintain infection control and consent procedures (particularly relevant to skin procedures/biopsies)
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- Assist with incident reporting and record-keeping
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- Stay up to date with AHPRA, Medicare, and privacy legislation requirements
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Supporting Systems & IT

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- Use and help maintain practice management software (Best Practice)
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- Assist with day-to-day IT and telehealth platform issuesSupport patient record management
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What You'll Bring

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- Experience in a medical practice, healthcare administration, or similar operational/admin role
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- Familiarity with Best Practice software (or willingness to learn quickly)
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- A working understanding of Medicare billing and private billing processes
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- Strong organizational skills and attention to detail
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- Great communication skills and a genuine passion for patient care
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- Ability to work well within a team and take direction from senior management
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- Relevant qualifications in practice management, healthcare administration, business, or nursing are a plus, but not essential
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Bonus Points For

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- Exposure to a clinic that hosts AGPT or FSP (Fellowship Support Program) GP registrars
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- Exposure to payroll processes
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- Experience with skin cancer clinic workflows (e.g. mole mapping, biopsy scheduling, pathology liaison)
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- First Aid/CPR certification
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Why You'll Love It Here

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- Competitive salary based on experience
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- Supportive, collaborative team environment
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- Genuine mentorship and a clear pathway to grow into a senior practice management role
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📌 Junior Practice Manager (Nhill)
🏢 The Local Doctor
📍 Nhill