This is a hands-on leadership role within a fast-paced retail environment, where you will take ownership of daily store operations, team performance, and overall customer experience. You will be responsible for ensuring the store operates efficiently, achieves its sales targets, and maintains high standards across service, presentation, and compliance. Working closely with the business owner and team, you will play a key role in driving consistent performance and supporting the ongoing growth of the store.

Key responsibilities

Manage and oversee the day-to-day operations of the pharmacy retail store, ensuring smooth workflow, optimal staffing, and consistently high service standards

Drive sales performance across health, wellness, skincare, and beauty categories through effective planning, promotions, and team execution

Monitor and control inventory levels, including ordering, stock rotation, and minimising stock loss, while coordinating with suppliers

Ensure compliance with pharmacy retail regulations, workplace health and safety requirements, and internal company policies

Lead, supervise, and develop retail staff, including recruitment, onboarding, training, performance management, and rostering

Deliver exceptional customer service by assisting customers with product selection across cosmetics, skincare, vitamins, and general health products

Maintain store presentation,



visual merchandising, and promotional displays in line with Priceline Pharmacy brand standards

Monitor financial performance, including sales targets, profit margins, budgeting, and expense control

Handle customer enquiries, complaints, and escalations in a professional and timely manner

Plan and execute in-store promotional campaigns, catalogue events, and marketing initiatives to drive foot traffic and sales

About you

Bachelor of Medical Sciences or a related qualification in health, business, or retail management

Minimum 2–3 years' experience in retail management or supervisory roles, preferably within pharmacy, health, or beauty retail

Demonstrated experience managing store operations, including staff leadership, inventory control, and sales performance

Solid understanding of retail sales strategies, merchandising, and promotional execution

Proven ability to lead and motivate teams to achieve performance targets

Experience with stock control, ordering systems, and shrinkage management

Sound knowledge of workplace health and safety practices within a retail environment

Strong communication and customer service skills

Experience using POS systems and basic financial reporting tools

Product knowledge in health, skincare, or beauty will be highly regarded

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📌 Retail Manager (The Hills Shire)
🏢 BHPG
📍 The Hills Shire