Job Description

For more than 25 years, Watermark has been a trusted name in Queensland's insurance construction and repair industry, delivering high‐quality restoration works to homes and commercial properties across the state.

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We specialise in repairing properties affected by insurable events such as fire, storm, flood, impact and malicious damage, working closely with insurers, loss adjusters and property owners.

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Our work is about more than buildings – it is about helping people through stressful events and leaving them feeling heard, respected and confident in the outcome.

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About the role

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Due to continued growth in our insurance repair and commercial portfolio, we are seeking an experienced Site Supervisor to join our team on the Gold Coast.

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You will take ownership of the full site‐based repair phase for multiple jobs – reviewing scopes, validating and refining repair methodologies, allocating trades, supervising works and ensuring every project is delivered safely, on time and to a high standard.

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While your core focus will be insurance building repairs, you will also be exposed to facilities maintenance and commercial works, giving you variety in the types of projects you manage.

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This role will suit someone who enjoys autonomy, takes pride in getting the details right and values long‐term relationships with insurer clients, customers, subcontractors and colleagues.

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Key responsibilities

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- Manage allocated insurance repair projects and facilities maintenance works from pre‐start through to completion across the Gold Coast region.
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- Act as the key point of contact on site for customers, clients, loss adjusters, trades and suppliers, providing transparent communication and excellent service.
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- Review and confirm scopes of work, ensuring appropriate building methodology, cost effectiveness and compliance with the Building Code of Australia and relevant standards.
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- Allocate, coordinate and supervise trades and subcontractors, supporting them to meet quality, safety and KPI requirements.
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- Monitor budgets, variations and cost controls for each job, ensuring work is delivered within approved limits and variations are properly documented.
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- Maintain accurate site records, photos and progress updates within our job management system in line with insurer and internal requirements.
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- Be willing to assist during peak weather events when additional site support is required.
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What we're looking for

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- Insurance repair experience is essential – you must have demonstrable experience delivering insurance building repairs (make‐safes, strip‐outs, reinstatement works) and working with insurers, loss adjusters or insurance repair builders.
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- Facilities maintenance and/or commercial experience is highly desirable, particularly across occupied sites where stakeholder management is key.
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- Minimum 1–2 years of site supervision experience in residential construction, renovations, insurance repair or facilities projects.
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- Strong building knowledge with a practical understanding of construction methods, materials and defect rectification.
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- A current QBCC Site Supervisor Licence (or the ability to obtain one quickly) is essential.
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- Proven ability to work independently, organise your workload and manage multiple live jobs concurrently.
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- Confident communicator with a calm, people‐focused approach.
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- Competent with computers and mobile technology. Experience with insurance/job management systems (such as PRIME) is an advantage.
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What's on offer

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- Fully maintained company vehicle plus phone/tablet and required equipment
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- Be part of a stable, reputable insurance repair business with more than two decades of continuous operation.
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- Work in a values‐driven environment where quality, integrity and looking after people genuinely matter.
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- Variety of work across insurance repairs, facilities maintenance and commercial projects, with strong support from an experienced head office team.
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- Play a meaningful role in helping customers recover from unexpected events and feel proud of the outcomes you deliver.
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📌 Site Supervisor | Insurance Repair (City of Gold Coast)
🏢 WATERMARK CONSTRUCTIONS
📍 City of Gold Coast