About us

At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

Member Experience Delivery Lead

Join a pivotal role within the Digital team, leading the end-to-end delivery of member experience initiatives across a cross-functional squad. Working closely with Product Owners, technology teams and business stakeholders, you will ensure priorities are translated into well-governed, coordinated and measurable outcomes that enhance member experience, improve operational performance and deliver business value.

About the role

- Lead end-to-end planning, sequencing and delivery coordination for the Member Experience squad, ensuring initiatives progress from prioritisation through to release and operational readiness.
- Partner with Product Owners to manage backlog prioritisation, refinement, sequencing and delivery readiness.
- Coordinate with Technology Delivery teams to ensure initiatives are planned, built, tested, released and transitioned effectively.
- Facilitate Agile delivery ceremonies, including sprint planning, backlog refinement, stand-ups, showcases, retrospectives and release planning.
- Identify, manage and resolve delivery risks, issues, dependencies, blockers and trade-offs, escalating material matters where required.
- Ensure all delivery activities align with agreed Agile, change, release, risk, security and governance frameworks.
- Provide clear, decision-focused reporting on delivery progress, sprint commitments, capacity, release readiness and key risks.
- Coordinate input from business, technology, UX, testing, architecture, risk, compliance, operations and vendor stakeholders.
- Support teams to ensure requirements,



acceptance criteria, testing scope and release impacts are clearly defined before delivery commences.
- Drive continuous improvement across squad delivery practices, backlog management, delivery predictability and release quality.
- Maintain visibility of roadmap progress, sprint delivery, capacity planning and release confidence.
- Support defect triage, release readiness activities and post-release reviews.

What we're looking for

- Significant experience leading complex Agile delivery within a digital, customer, member experience or continuous delivery environment.
- Proven ability to manage delivery outcomes across cross-functional teams from prioritisation through to release and implementation.
- Strong understanding of Agile delivery practices, including backlog management, sprint planning, release planning and delivery readiness.
- Experience coordinating work across product, business, technology, UX, testing, risk, compliance and vendor stakeholders.
- Demonstrated capability managing complex delivery risks, dependencies, issues, blockers and competing priorities.
- Strong stakeholder engagement and influencing skills, with the ability to facilitate decisions and maintain alignment across diverse groups.
- Experience producing delivery reporting, sprint tracking, roadmap updates and release readiness reporting for senior stakeholders.
- Excellent organisational, communication and facilitation skills,



with a focus on driving accountability and delivery outcomes.
- Experience using delivery management tools such as Jira, Confluence, Azure DevOps or similar platforms.
- A proactive, collaborative approach with a passion for continuous improvement and delivering exceptional customer experiences.
- Relevant qualifications in business, technology, digital delivery or a related discipline.

Highly regarded

- Agile, Scrum, Kanban, Product Management or Project Delivery certifications.
- Experience delivering digital customer or member experience initiatives within financial services or another regulated setting.
- Experience working with external technology partners, vendors and implementation providers.

Why CareSuper?

- Hybrid and flexible work environment
- 3% Superannuation Guarantee (SG) above industry minimum
- Matching an additional superannuation salary sacrifice of up to 2%
- 5 weeks of annual leave
- 17 weeks of parental leave for all eligible employees
- Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
- External Employee Coaching Program and Career development
- Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

What happens next

Need support during the application or interview process? We're here to help. Just reach out to your talent partner and let us know how we can make the process work for you.

We are committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.

At CareSuper, we know that diverse perspectives make us stronger. We are proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.

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📌 Member Experience Delivery Lead (Melbourne)
🏢 @
📍 Melbourne