Job Description

· Actas a key Level 2 support point, resolving challenging technical issues for theservice desk.

n

· Gainhands-on experience across a wide range of server, network, and Microsoft 365cloud technologies.

n

· Enjoya dynamic role that blends responsive service desk support with engaging ITproject work.

n

About Our Client

n

Our client is a leading Managed Services Provider (MSP)driven by a commitment to exceptional customer service and proactive ITmanagement. They foster a highly cooperative team culture that empowersemployees to solve challenges creatively and effectively. With a strong beliefin continuous learning and development, they equip their team with the skillsand knowledge needed to deliver cutting-edge solutions that optimise clientinfrastructure, processes, and growth.

n

About the role

n

As a Level 2 Systems Administrator,you will be a vital member of our service desk team and the go-to expert for escalatedtechnical issues. You will be responsible for maintaining and supporting adiverse range of client server, network, and cloud infrastructure. This is adynamic, hands-on role that offers a perfect mix of resolving challengingsupport tickets, managing core infrastructure, and contributing to a variety ofIT projects, providing you with broad technical exposure.

n

Must haves:

n

n
- Provenexperience in a Level 2 or Level 3 Service Desk capacity and SystemsEngineer role, ideally within an MSP.
n
- Stronghands-on experience with Microsoft 365 administration (Exchange Online,SharePoint, Teams, Entra ID).
n
- Hands onexperience of Windows Server, Active Directory, and virtualisation(VMware).
n

n

Role and Responsibilities

n

n
- Provide timely and effective Level 2technical support for escalated issues from the service desk.
n




- Administer andsupport Microsoft 365 environments, including user management, mail flow,SharePoint permissions, and Teams configuration.
n
- Performadministration and troubleshooting of client server infrastructure,including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
n
- Manage andsupport client network infrastructure, including switches, routers, andfirewalls (Cisco Meraki).
n
- Manage andmonitor client backup and disaster recovery solutions to ensure dataintegrity.
n
- Participate inIT projects, including server migrations, network upgrades, and new clienton-boarding.
n
- Create andmaintain clear, detailed documentation for client systems and procedures.
n

n

Experience/Skills

n

n
- Strongtechnical proficiency across the Microsoft 365 suite.
n
- Solidexperience with Windows Servers, Active Directory, and virtualisationtechnologies (VMware).
n
- Fundamentalunderstanding of networking principles (IP, subnets, DNS, DHCP) andhardware.
n
- Excellentanalytical, problem-solving, and troubleshooting skills.
n
- Experience inan MSP environment is highly desirable.
n
- Experience withMedical, Dental, Clinics, Healthcare clients is highly desirable.
n
- Familiaritywith scripting (PowerShell) and exposure to SAN/NAS technologies areadvantageous.
n

n

Qualification

n

n
- Essential:Higher School Certificate (HSC),



Certificate IV in Information Technology,and/or Microsoft Technology Associate (MSA).
n
- Desirable:A Diploma or Bachelor's degree in Information Technology, along with anyrelevant networking or server-related certifications (e.g., Microsoft,CompTIA, Cisco)
n

n

What is on offer

n

n
- A dynamic role offering a fantastic mix ofadvanced service desk support and project work.
n
- Unparalleledexposure to a wide array of technologies across diverse clientenvironments.
n
- A clearpathway for career growth into senior engineering or specialised projectroles.
n
- A supportiveand collaborative team environment that invests in your technical trainingand professional development.
n

n

How to apply

n

ATTENTION! Please make sure youapply ONLY through our website. DO NOT apply for Appetency Recruitment Servicesjobs anywhere else on the web.

n

n
- If you are onour website then please apply using the "Apply Now" button below.
n

n

Other titles for this role in other organisation might be:
n Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer,Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer,Managed Services Engineer, Senior Support Engineer

n

Appetency Recruitment Services @Call: 1300 507 007

n

#ITSupport | #ServiceDesk |#Level2Support | #MSPjobs | #Microsoft365 | #M365 | #VMware | #WindowsServer |#ITJobsSydney | #ITmanagedservicesrecruitmentspecialists |#InformationTechnologyJobsSydney

n

IT Infrastructure
n (Sydney - Inner southern suburbs )

n

IT Infrastructure
n (Sydney - Inner southern suburbs )

n

IT Infrastructure
n (Sydney - Southern suburbs )

n

IT Infrastructure
n (Sydney - Western suburbs )

n

IT Infrastructure
n (Sydney - Western suburbs )

#J-18808-Ljbffr

📌 Systems Engineer (Level 2 or 3) (New South Wales)
🏢 Appetency Recruitment Services
📍 New South Wales