Location: Arndell Park, NSW
Job type: 12-month maternity leave contract with a strong likelihood of ongoing permanent employment as the business continues to grow
Hours: Monday to Friday working between 9am-5pm with some flexibility to start earlier as required

About Us

Founded in 1968, Ashley Services Group Limited (ASG) is a leading Labour Hire, Technical Services, and Training organisation with over 50 years of expertise in workforce management. With a national presence in Australia and a team of over 300 staff and 7,000+ associates, we are dedicated to delivering exceptional business improvement programs.

Concept Retail Solutions, part of ASG, has been powering Australia’s retail sector since 2017, specialising in retail installation, merchandising, project work, and labour hire.
As our business continues to grow, we’re looking for an organised, proactive and people-focused Account Manager to join our team in Arndell Park.

The Opportunity

This is a hands-on Account Manager role sitting at the centre of our client, workforce and project operations.

You’ll be responsible for coordinating national retail projects from initial planning through to completion, working closely with clients, Team Leaders, Project Leads, field employees and our internal operations team.

One day you may be planning upcoming projects with the client; the next you’ll be coordinating recruitment, rostering and travel, reviewing project requirements, resolving an issue in the field or ensuring hundreds of timecards and project records are accurate and ready for processing.





We’re looking for someone who can manage multiple moving parts without losing attention to detail.

This position is initially being offered as a 12-month contract, however, with the continued growth of Concept Retail Solutions, there is a strong likelihood of ongoing permanent employment for the right person.

Key Responsibilities

- Manage and coordinate national retail projects from planning through to the successful completion.
- Manage project data, documentation and systems with accuracy and attention to detail.
- Monitor project progress, identify risks and proactively resolve issues.
- Build strong relationships with clients, Team Leaders, Project Leads and field teams.
- Coordinate recruitment, interviews, onboarding and workforce requirements.
- Manage staff rostering and national travel arrangements, including flights, accommodation and vehicles.
- Process and review employee timecards and support accurate payroll administration.
- Provide professional and timely communication via phone and email.
- Maintain accurate employee and project records.
- Support continuous improvement and operational efficiencies.
- Work collaboratively to deliver projects successfully and contribute to a positive team culture.




- Maintain confidentiality and ensure compliance with company policies and procedures.

Skills and Experience Required

- Previous experience in account management, project coordination, workforce coordination, administration or a similar operational role.
- Exceptional attention to detail, particularly when processing high volumes of information.
- Strong organisational and time-management skills.
- Excellent written and verbal communication skills.
- Confidence building relationships with clients, employees and internal stakeholders.
- Strong problem-solving skills and the ability to make sound decisions when issues arise.
- The ability to manage multiple projects, deadlines and competing priorities simultaneously.
- Intermediate to advanced Microsoft Office skills, particularly Outlook and Excel.
- A professional telephone manner and strong customer service skills.
- The ability to work collaboratively while also taking ownership of your responsibilities.

Benefits

- Strong opportunity for ongoing employment beyond the initial 12-month contract as the business continues to grow.
- Genuine career progression within Concept Retail Solutions and the wider Ashley Services Group.
- Exposure to large-scale national retail projects and major Australian clients.
- A varied role with genuine responsibility and the prospect to make an impact.
- Supportive and collaborative team environment.
- Access to our Employee Assistance Program.
- Weekly pay.
- Company events and team celebrations.

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📌 Account Manager (Blacktown)
🏢 Ashley Services Group
📍 Blacktown