About the Prospect

Join FCM in a unique opportunity that combines strategic account management with emerging leadership responsibilities. As an FCM Account Manager - Future Team Leader, you will support the Team Leader in driving customer retention, growth, and profitability while managing national, strategic, large, and multinational customer relationships. You’ll lead with a customer-centric mindset, delivering exceptional value through innovative travel programs, data-driven insights, and strong stakeholder partnerships.

This role offers the opportunity to influence customers at a senior level, optimise commercial outcomes, and help shape the future success of both your clients and your team.

What you will do:

- Support the Team Leader in delivering retention, growth, and profitability outcomes aligned to the FCM business plan

- Lead by example through strong performance, accountability, and professional behaviours

- Provide clear plans and goals that support team and business success

- Coach, support, and develop team members while fostering a positive and inclusive environment

- Identify opportunities for value-added sales, customer growth, and increased service adoption

- Drive customer compliance and utilisation of FCM products and services

- Conduct profit and loss reviews and ensure contractual obligations and deliverables are achieved

- Build and maintain strategic relationships with key customer stakeholders, including senior executives and C-suite leaders

- Collaborate with internal operational, finance, support, and global teams to deliver customer value

- Promote and implement innovative products, services, and technology solutions that enhance customer programs





- Utilise Salesforce CRM to manage customer communications and document activities

- Analyse customer data, trends, and reporting to identify opportunities and deliver meaningful recommendations

- Develop business plans aligned to customer objectives and measure performance against agreed outcomes

- Articulate ROI, savings opportunities, and program improvements to customers

- Manage and deliver key customer projects, including stakeholder communications and project outcomes

- Influence customers through compelling narratives, insights, and strategic recommendations

- Uphold FCTG values and philosophies in all interactions

- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

What you will need:

- Minimum 8 years' experience in client or account relationship management

- Minimum 5 years' leadership experience

- Proven experience managing large customer accounts

- Demonstrated ability to build multi-level stakeholder relationships

- Strong experience articulating products, services, and value propositions to customers

- Corporate B2B service experience

- Advanced business acumen and strategic thinking capability

- Advanced analytics and data interpretation skills

- Advanced sales, negotiation, and relationship-building skills

- Strong communication, storytelling, influencing, and change leadership capabilities

- Experience using CRM systems, including Salesforce

- Intermediate project management capability

- Customer-centric mindset with strong problem-solving skills and commercial awareness

Please advise your leader before applying

📌 FCM Account Management FTL - VIC (Victoria)
🏢 Flight Centre
📍 Victoria