Craigieburn Sporting Club is seeking a friendly, self-motivated and experienced Gaming Supervisor to lead our gaming team and help deliver an outstanding experience for our members and guests.

This is primarily a full-time position; however, casual opportunities are also available for suitable candidates.

ABOUT CRAIGIEBURN SPORTING CLUB

Craigieburn Sporting Club is a busy, community-focused venue offering a bistro, members bar, functions, entertainment and an 18-hole golf course. We are proud to support local sporting clubs, charitable organisations and community initiatives.

ABOUT THE ROLE

Reporting to the venue management team, you will oversee the day-to-day operation of the gaming room. You will lead by example, support and train team members, maintain a welcoming environment and ensure all gaming operations comply with VGCCC requirements and Club policies.

Applicants must be available to work a rotating roster that includes weekdays, weekends, evenings, late nights and public holidays.

KEY RESPONSIBILITIES

- Supervise the day-to-day operation of the gaming room
- Lead, support and motivate gaming team members during each shift
- Deliver friendly, professional and attentive service to members and guests
- Ensure compliance with VGCCC regulations, responsible gaming requirements and the Club's Responsible Gambling Code of Conduct
- Promote responsible gaming practices and respond appropriately to signs of gambling harm
- Support the Club's self-exclusion procedures and maintain confidentiality
- Complete gaming payouts, cash handling, floats and reconciliations accurately and securely




- Monitor the gaming floor and respond promptly to machine, customer or operational issues
- Complete shift reports, incident reports and other required records
- Assist with staff induction, training and ongoing performance development
- Maintain high standards of presentation, cleanliness, safety and security
- Work collaboratively with management and other departments to support smooth venue operations
- Respond professionally to customer enquiries, feedback and complaints

ABOUT YOU

You will be a confident and approachable supervisor who enjoys working with people and leading a team in a busy hospitality environment.

- Previous gaming, hospitality or venue supervisory experience
- Current Responsible Service of Alcohol certification
- Current Responsible Service of Gaming training
- Current Victorian Gaming Industry Employee license
- Sound knowledge of current VGCCC regulations and responsible gaming requirements
- Excellent customer service and communication skills
- Experience with gaming operations, cash handling and balancing
- The ability to remain calm and make sound decisions in a busy environment
- Strong attention to detail and a commitment to compliance
- Flexible availability across days, evenings, late nights, weekends and public holidays
- Professional presentation and a positive, hands-on attitude

WHAT WE OFFER

- Full time employment within a busy community-based club
- Casual opportunities for suitable candidates
- A supportive and friendly working environment
- A varied leadership role with opportunities to develop your skills

#J-18808-Ljbffr

📌 Gaming Supervisor (Hume City)
🏢 Craigieburn Sporting Club
📍 Hume City