Job Description

Vault Protective Security Services

n

Join one of WA's most trusted premium security providers. We are seeking qualified, customer-focused Crowd Controllers to act as Venue Hosts for dynamic hospitality and event environments in Perth CBD, Scarborough, and Mandurah.

n

About The Role

n

Vault Protective Security Services is an established West Australian security provider, specialising in delivering exceptional security and customer service to the hospitality sector. With a strong presence in Perth since 2011, we have established ourselves as the preferred security partner for prominent venues, government entities, and high-profile clients.

n

We are currently seeking highly skilled Crowd Controllers who understand that great security starts at the door with a welcoming presence. In this role, you are the first and last impression for our clients' guests.

n

PLEASE NOTE: We are strictly focused on quality and the customer experience. This role requires premium security professionals who excel in communication, de-escalation, and hospitality. While physical capability and fitness are mandatory, your greatest weapon should be your ability to talk to people and manage venue energy positively.

n

We strongly encourage candidates with hospitality backgrounds, as well as military veterans holding a current security licence, to apply. We highly value the composure, discipline, and high-stress management skills that veterans bring to the table.

n

Benefits Of Joining Vault Protective Security Services

n

n
- Highly competitive rates reflecting the premium nature of the role.
n
- Advanced training workshops focusing on conflict resolution, de-escalation, and venue safety.
n
- Free counselling for you and your family.
n
- Great leadership from highly experienced, supportive industry professionals.
n
- Collaborative roster creation tailored to your preferences.
n




- Consistent hours and placement within diverse, professional teams.
n
- Experience a variety of exciting, high-energy venues.
n

n

Tasks and Responsibilities

n

n
- Act as the welcoming face of the venue, greeting patrons and enhancing their overall experience from the moment they arrive.
n
- Expertly manage patron behaviour and queues using exceptional communication and proactive de-escalation techniques.
n
- Operate confidently in dynamic, high-energy environments while maintaining absolute situational awareness.
n
- Screen patrons entering and exiting the premises strictly adhering to RSA and venue entry policies.
n
- Maintain clear, concise, and professional communication using two-way radios in loud settings.
n
- Execute safe, hands-on control and restraint techniques only when de-escalation fails and physical intervention is absolutely necessary to ensure safety.
n
- Report in detail any incidents in line with legislation and relevant policies and procedures.
n
- Conduct emergency evacuations and perform first aid/CPR where applicable.
n

n

Mandatory Requirements

n

n
- Demonstrated experience in a customer-facing or hospitality role, with a strong focus on guest experience.
n
- Exceptional communication and verbal de-escalation skills.
n
- High level of physical fitness and the confidence to safely manage physically demanding situations as a last resort.
n
- Comfortable and proficient using two-way radios for team communications.
n
- Valid WA Crowd Control license.
n
- Valid First Aid & Responsible Service of Alcohol (RSA) certificates.
n
- Rights to work in Australia.
n
- Weekend evening availability.
n

n

Advantageous Extras

n

n
- Previous experience working in premium hospitality venues (hotels, bars, nightclubs).
n
- 1-2 years' experience in a leadership or Head Doorperson position.
n
- Additional certifications in conflict resolution or customer service.
n
- Defence Force experience.
n

#J-18808-Ljbffr

📌 Crowd Controller / Security Officer (Mandurah)
🏢 Vault Protective Security Services
📍 Mandurah