- A key and active participant of the Legal Services team
- Administer the end-toend processing of information requests, subpoenas, and FOI applicants in compliance with Victorian legislation
- Full time, hybrid role, based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role The FOI and Information Access Support Officer role is an important administrative support role within the Legal Services team.

The role provides day to day support for the management of Freedom of Information (FOI) requests and other information access matters, including requests from courts, tribunals, government agencies and members of the public. This includes assisting with the handling of sensitive information, supporting compliance with legislative requirements, and liaising professionally with internal and external stakeholders.

This role is well suited to someone with strong administrative skills, sound judgement, and a calm, professional approach to handling sensitive and confidential information in a fast paced environment.

Day to day responsibilities include:

- Support the administration of Freedom of Information (FOI) requests by assisting with receiving, registering, tracking and processing requests in accordance with legislative and organisational requirements.
- Provide administrative support for other information access matters, including non FOI requests, subpoenas, and court or tribunal requests, ensuring responses are coordinated accurately and within required timeframes.
- Respond professionally, courteously and sensitively to external stakeholders,



including members of the public, courts, tribunals and government agencies, via phone, email and written correspondence.
- Maintain accurate, complete and well organised records across multiple systems to support information access activities, reporting and compliance.
- Handle sensitive and confidential information appropriately, working collaboratively with Legal Services and internal stakeholders while managing competing tasks and deadlines in a fast paced setting.

About You The successful candidate will have the following experience, skills and attributes:
- You have a Diploma or tertiary qualification in legal administration or a related discipline, and/or substantial experience in administration or office management.
- You are an organised and detail focused administrator who works confidently in a legal, compliance or information handling environment.
- You communicate clearly and professionally and are comfortable dealing sensitively with a wide range of stakeholders, including members of the public and government agencies.
- You exercise sound judgement and discretion when handling confidential or sensitive information.
- You manage competing priorities effectively and work well as part of a team in a fast paced environment.

What We Can Offer You You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers




- Free staff parking at all our sites
- Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How to Apply

Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email [email protected].

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 6 September, 2026.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected].

📌 Freedom of Information & Access Support Officer (Burwood East)
🏢 Triple Zero Victoria
📍 Burwood East