Job Description

Location: Sydney CBD (Hybrid) or Remote (must be located in Australia or Recent Zealand)

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Work type: Full-time, 5 days per week - your roster will always either Saturday or Sunday, with the remaining three shifts falling on weekdays; shifts can be between 7 am and 10 pm. Please note we are open to part-time as long as the weekend shifts are covered.

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You'll spend your days talking to people who are genuinely pumped about travel - and helping them say yes to it.

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What You'll Do

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- Be the first point of contact for prospective guests via phone, email and chat, guiding them through their trip planning
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- Convert warm leads into bookings using a consultative, no-pressure approach
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- Own your sales pipeline in Salesforce - track follow-ups, log activity, drive conversions
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- Recommend the right trip for the right traveller across both B2C and B2B channels
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- Hit your KPIs for sales, retention, call quality, and guest satisfaction
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- Bring energy to the team - share wins, swap tips, help everyone level up
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- Stay on top of Contiki's trip range, promotions, and travel trends
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- Work flexibly, including evenings and weekends
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What You'll Bring

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- A natural drive to close sales and hit targets
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- Resilience, energy, and a genuinely positive mindset
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- Strong communication and discovery skills - you know how to ask the right questions
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- Confidence working with CRM systems
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- Flexibility to work outside standard business hours,



including evenings and weekends
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- Bonus: experience in travel, contact centres, or consultative sales
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- Availability during peak sales windows, including evenings (after 5 pm) and weekends, is essential
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What Success Looks Like

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- Conversion: leads consistently turn into confirmed bookings
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- Revenue growth: you upsell and cross-sell without it feeling like a hard sell
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- Customer satisfaction: guests leave happy and come back, or send their mates
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- Lead management: no lead sits untouched
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- Team collaboration: you show up for your team and help build a winning culture
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Why Join Contiki?

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- Work for a brand built entirely around getting young travellers out into the world
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- Access to professional development support and wellbeing resources
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- Two paid volunteer days each year for causes you care about
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- Commission on every trip you sell!
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Please consider applying even if you don't meet 100% of what's outlined

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Key Responsibilities

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- Sales Admin and Activity
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Key Strengths

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Why The Travel Corporation is partnering with Hatch on this role.

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Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

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A Final Note: This is a role with The Travel Corporation not with Hatch.

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📌 Contiki - Sales Consultant @ The Travel Corporation (New South Wales)
🏢 Hatch
📍 New South Wales