Job Description

Join Our Team as a Full-Time Clinic Receptionist at ScoliCare (Melbourne/St Kilda)

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About ScoliCare

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ScoliCare is a global leader in non-surgical scoliosis and kyphosis treatment. We're dedicated to improving the lives of patients through innovative scoliosis-specific exercises and advanced custom bracing. Utilising our cutting-edge scanning technology and proprietary brace design, we deliver world-class care in Australia and other countries. At ScoliCare, we're driven by a mission to provide unparalleled understanding, education, and innovation in scoliosis treatment. Learn more at www.scolicare.com.

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The Opportunity

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We're seeking a dynamic and detail-oriented Clinic Receptionist on a full-time basis to join our busy Melbourne clinic with is located on St Kilda Rd. This is a standard full-time position, working Monday to Friday 9am-5pm.

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As the first point of contact for our patients and their families, delivering exceptional customer service is a key aspect of this role. You will play a crucial part in creating a welcoming, supportive, and efficient environment from the moment they walk through the door. Reporting to the Clinic Manager and supported by our dedicated administrative team, you'll thrive in this fast-paced setting if you are an achievement-driven self-starter who brings strong multitasking abilities and a meticulous attention to detail to your daily work. This is a fantastic opportunity to grow your career within a vibrant and expanding organisation.

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Your Responsibilities

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- Deliver Exceptional Customer Service:



Leverage your proven track record of excellent customer service to build rapport, anticipate patient needs, and ensure a consistently positive clinic experience from start to finish.
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- Create a Warm Welcome: Greet patients, family members, and visitors with a friendly and professional demeanor.
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- Manage Inquiries & Appointments: Handle patient inquiries in person and over the phone, and accurately schedule appointments.
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- Ensure Seamless Communication: Maintain explicit and effective communication with staff and patients.
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- Process Transactions & Reconciliations: Manage patient payments and perform end-of-day reconciliations.
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- Address Concerns & Escalate Issues: Handle patient complaints and elevate complex issues to the Clinic Manager.
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- Maintain Office Efficiency: Perform data entry, manage mail and filing, order office supplies, and maintain clinic stocktake.
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- Uphold Cleanliness: Ensure the reception area and office are clean and organised.
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- Support Clinic Events: Assist with the organisation and execution of clinic events and seminars.
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What We Offer

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- Comprehensive Training: Receive thorough and ongoing training to excel in your role.
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- Collaborative Team Environment: Work alongside a supportive and approachable multidisciplinary team.
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- Engaging Company Culture: Enjoy a positive team culture with regular staff bonding activities.
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- Career Growth Potential: Opportunity to grow your career within a growing global company.
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Essential Skills & Experience

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- Proven Customer Service Track Record: Demonstrated experience in a customer service, front-facing, or sales role, with a proven ability to deliver exceptional care and build positive relationships.
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- Strong Multitasking Abilities: Ability to thrive in a fast-paced environment, efficiently juggling phone inquiries, patient check-ins, and administrative duties.
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- Meticulous Attention to Detail: High accuracy in scheduling appointments, processing payments, performing end-of-day reconciliations, and managing data entry.
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- Excellent Communication: Strong written and verbal communication skills with a compassionate, professional demeanor.
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- Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn clinic management software.
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- Flexible Availability: Availability to work during school holidays.
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Desirable Skills & Experience

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- Experience with Cliniko practice management software.
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- Experience with Salesforce CRM.
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- Experience within a high-call environment.
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- Previous experience in a sales environment.Previous experience in a healthcare setting.
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📌 Clinic Receptionist (Victoria)
🏢 Scolicare Clinics
📍 Victoria