Job Description

At Bailey Nelson, we're on a mission to change how people see the world and how the world sees them. We're a down-to-earth team that's obsessed with improving every day, and we're growing rapid.

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We're looking for a full-time Optical Assistant to join our Flagship Bondi Junction store! If you bring great energy, a passion for self‐improvement, and genuinely love bringing the joy to eyecare through outstanding customer experiences, we'd love to hear from you.

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What you'll be doing

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- Deliver Outstanding Experiences: Prioritise the customer journey above all else, ensuring seamless care from the moment they walk in, through their eye test, to frame selection.
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- Learn the Trade: Dive into our beginner optical skills training, continuously building your product knowledge across our stunning frames, lenses, and contact lenses.
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- Style & Problem Solve: Use your product knowledge and critical thinking to help solve customer vision problems with honest, well‐judged frame and lens recommendations.
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- Support the Team: Work as a true team player alongside the retail crew and our Optometrist to keep the store running smoothly.
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- Maintain a Beautiful Store: Take accountability for store presentation, cleanliness, and keeping things organised.
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- Master Precision Tasks: Get hands‐on with frame adjustments, using small tools and heat equipment to shape frames perfectly for our customers.
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What's in it for you

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- Amazing Product Allowance: 2 free pairs of glasses per quarter so you can rep the brand in style, plus a year's supply of contacts!




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- World‐Class Optical Training: Structured support to complete your beginner optical skills competency learning and assessment.
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- Real Career Progression: We love promoting internally. We will work with you on a personal self‐development plan to help you grow as we expand across ANZ.
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- A Supportive Culture: Work in an environment where you are encouraged to share your ideas in group forums and continuously improve.
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Who we're looking for

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- Someone who feels at home with our values: tight‐knit, down‐to‐earth, and constantly improving.
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- Customer service experience is a must! You have a background in retail, hospitality, or a similar industry where customer needs are met through great interactions.
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- Optical experience is highly preferred. However, if you have beginner optical skills or are just a fast learner with a passion for retail, we are keen to teach you the rest!
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- An organised multitasker with excellent time management and high attention to detail.
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- A resilient, professional team player who stays calm, constructive, and positive under pressure.
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- Physical & Schedule Requirements: Comfortable standing for most of the day, handling small tools for precision work, and lifting stock boxes (up to 5kg).
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- Availability: Available to work full‐time (38 hours per week) on a consistent Sunday–Thursday roster.
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Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.

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📌 Full Time Optical Assistant - Bondi Junction (Launceston)
🏢 Bailey Nelson
📍 Launceston