Job Description

At Valiram Australia, we represent some of the world's most recognised retail and luxury brands, including Victoria's Secret, Bath & Body Works, Tory Burch and other premium retail partners.

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As our business continues to grow across Australia and New Zealand, we are seeking an IT Coordinator to join our Melbourne Support Office. This role is responsible for providing day-to-day IT support to our corporate employees while assisting with the technology requirements of our national retail network.

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This is an excellent opportunity for someone who enjoys solving technical challenges, supporting end users, and working across a diverse range of systems in a fast-paced retail environment.

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The Role

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Reporting to the IT Manager, the IT Coordinator will provide first and second-level technical support to our Melbourne Support Office and assist with technology support across our Australian retail operations.

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You will be responsible for ensuring the smooth operation of hardware, software, networks and business systems while supporting recent employee onboarding, office infrastructure, and ongoing technology projects.

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Key Responsibilities

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- Provide day-to-day IT support to Melbourne Support Office employees, resolving hardware, software and system issues.
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- Configure, install and maintain laptops, desktops, monitors, printers, mobile devices and other IT equipment.
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- Manage user accounts, passwords and system access across Microsoft 365 and other business applications.
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- Support office network connectivity, Wi-Fi, meeting room technology and collaboration platforms.
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- Assist with onboarding and offboarding employees, including equipment allocation and system access.
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- Coordinate with external IT vendors and service providers to resolve technical issues and maintain service levels.
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- Support retail stores remotely by troubleshooting IT issues and coordinating escalations where required.
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- Assist with technology requirements for new store openings, office moves and business projects.
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- Maintain accurate IT asset registers, software licensing and equipment inventory.
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- Document IT procedures, user guides and troubleshooting resources.
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- Ensure compliance with company IT security standards, cybersecurity practices and data protection requirements.
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- Identify opportunities to improve IT processes and user experience across the business.
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What We're Looking For

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- Previous experience in an IT Support, Help Desk or Desktop Support role.
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- Experience supporting Microsoft Windows environments and Microsoft 365.
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- Robust knowledge of computer hardware, peripherals and office technology.
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- Understanding of networking concepts, printers and business applications.
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- Excellent troubleshooting and problem-solving skills.
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- Strong communication skills with the ability to support users of varying technical abilities.
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- Well organised with the ability to manage multiple priorities in a fast-paced environment.
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- Experience working with external IT vendors and managed service providers is highly regarded.
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- Previous experience in retail or multi-site organisations will be advantageous.
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Why Join Valiram Australia?

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- Work with some of the world's most recognised retail and luxury brands.
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- Join a growing business with exciting expansion plans across Australia and New Zealand.
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- Gain exposure to a diverse technology environment supporting both corporate and retail operations.
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- Be part of a collaborative, supportive and high-performing team.
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- Opportunities for professional development and career growth.
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If you're passionate about technology, enjoy helping people, and thrive in a dynamic retail environment, we'd love to hear from you. Join Valiram Australia and help support the technology that powers our growing business.

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📌 Information Technology Support Coordinator (Victoria)
🏢 Valiram
📍 Victoria