Job Description

Field Service Technician – Gaming Machines (Light & Wonder)

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Light & Wonder is a global leader in gaming technology, creating cutting‐edge products and content for iconic casinos and operators worldwide.

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Position Summary

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We are seeking an experienced Field Service Technician to provide on‐site support for Light & Wonder gaming machines. Responsibilities include troubleshooting, repairing, and maintaining electronic gaming machines (EGMs) and multi‐terminal gaming machines (MTGMs), as well as ensuring high levels of customer service.

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Responsibilities

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- Perform field installations, conversions and upgrades to a high standard.
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- Record and report all work completed, ensuring required data is collated.
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- Develop and deliver operator and technical training to venue staff as required.
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- Escalate faults in a timely manner to maintain excellent customer service.
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- Manage work schedules efficiently to satisfy customer and sales team needs.
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- Provide weekly reports on operational field issues.
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- Tag and process returned parts, perform fault‐finding and repair testing.
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- Continuously identify opportunities to improve operations, reduce turnaround times and streamline work processes.
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- Travel interstate or internationally as needed.
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Knowledge, Skills and Abilities

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- Previous experience as a field technician.
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- Solid written and verbal communication skills.
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- Excellent analytical reasoning and diplomacy in problem‐solving.
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- Strong customer‐service orientation, organisation and stakeholder management skills; ability to work autonomously.
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- Robust electro‐mechanical fault‐finding skills with understanding of computer systems, networking and troubleshooting.
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Experience, Education & Qualification

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- 5+ years exposure to EGMs, MTGMs and utility products in a support or maintenance capacity.
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- Knowledge of gaming industry regulations and operating procedures.
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- Formal technical certification is advantageous.
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- Valid driver's licence and reliable driving record.
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- Physical capability to operate company‐supplied vehicles and lift equipment.
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Working Conditions

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- Typical of comparable jobs within the industry.
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Workplace Health & Safety

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- Co‐operate with the company's WHS policy and program.
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- Adhere to safe‐work practices and equipment use.
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- Report all incidents, injuries and near‐misses.
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- Notify supervisory staff of any hazards or accidents.
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- Seek guidance if lacking the skills, training or equipment to work safely.
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(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

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Seniority Level

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Mid‐Senior level

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Employment Type

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Full‐time

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Job Function

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Engineering and Product Management

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Industries

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Gambling Facilities and Casinos

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Locations

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- Mascot, NSW
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- Granville, NSW – A$55,000‐A$80,000
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- Wetherill Park, NSW
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- Sydney, NSW
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- Parramatta, NSW – A$80,000‐A$100,000
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- Mount Pritchard, NSW
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- Chatswood, NSW
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- Moorebank, NSW
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- Kogarah, NSW
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- Strathfield South, NSW
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📌 Field Technician - Installer (New South Wales)
🏢 Light & Wonder
📍 New South Wales